Train Managers- Newcastle

Arriva Group; Newcastle; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Free unlimited travel

Discounted travel

Pension scheme

Uniform provided

Holiday entitlement

Job summary

CrossCountry is hiring Train Managers for Newcastle with January and 2027 start dates. You’ll check and sell tickets on board, advise customers on their journey, and work with onboard colleagues to deliver a memorable travel experience. Training lasts 10 weeks in Derby before you complete your certification.

Salary starts at £35,371 during training and rises to £41,292 on completion, with a 35 hour average work week and extensive travel benefits.

Qualifications

• Must live within 1 hour’s commute of Newcastle.
• Be comfortable working shifts and some weekends.
• DBS check and safety-critical medical required.

Responsibilities

• Check and sell tickets on board CrossCountry services.
• Advise customers about their journey by communicating individually & in groups.
• Work with On-Board colleagues to ensure a memorable journey for customers.
• Fix and report defective equipment and manage luggage as needed.

Skills

Customer service

Ticket checks

Journey advisory

Team collaboration

Job description

New Year- New Start!!

It might only be October, but are you thinking about a career change for 2027 ?? If so, this could be just for you!

We are recruiting for Train Managers to join CrossCountry at Newcastle, with start dates in January and throughout 2027.

Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues?

If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Newcastle.

As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £35,371pa during your training, rising to £41,292pa upon completion of training. Average hours are 35 per week.

Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.

Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way.You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!!

You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every timethey travel withCrossCountry.Safetyis always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.Your initial 10-week training course will take place in Derby where you will be trained on all aspects of the role.

This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.

You must live within 1 hour’s commute of Newcastle and be able to travel at unsocial hours reliably due to the shiftwork involved.

Close date for applications is Sunday 1st November 2026.

Applications without a covering letter may not be considered.

Please note, Train Managerpositionsare safetycritical,and the successful applicants will require a safety critical medical and a DBS check.

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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