Train Managers- Newcastle

XC Trains Limited; Newcastle upon Tyne; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Free uniform

Pension scheme

Excellent holiday entitlement

Free unlimited train travel

Job summary

CrossCountry is hiring Train Managers for Newcastle, with January and 2027 start dates. You will travel on Voyager trains, selling tickets, advising passengers, and ensuring a safe journey. Training lasts 10 weeks in Derby, with a salary of £35,371 during training and £41,292 after completion. Average hours are 35 per week, and shifts may include weekends.

You must live within 1 hour of Newcastle and be able to travel at unsocial hours. A safety-critical medical and DBS check are required.

Qualifications

• Experience delivering frontline customer service in transport or retail.
• Willingness to work shifts, including weekends.
• Clear communication with passengers and groups.

Responsibilities

• Check and sell tickets on board trains.
• Advise passengers about their journey and provide accurate information.
• Communicate individual needs to customers and fellow crew.
• Fix and report defective equipment; manage luggage issues.
• Work with On-Board colleagues to ensure a memorable journey and high safety standards.

Skills

Customer service

Safety awareness

Communication

Teamwork

Job description

New Year- New Start!! It might only be October, but are you thinking about a career change for 2027 ?? If so, this could be just for you! We are recruiting for Train Managers to join CrossCountry at Newcastle, with start dates in January and throughout 2027. Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues? If you answered ‘Yes’ to the above, then you could be just the person we are looking for.

As an employee, you will receive free unlimited train travel on our services across our extensive rail network, discounted train travel on other train companies, entry into a pension scheme, a free uniform, excellent holiday entitlement and a salary of £35,371pa during your training, rising to £41,292pa upon completion of training. Average hours are 35 per week.

Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers. You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs. Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way. You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty!! You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it. Your initial 10-week training course will take place in Derby where you will be trained on all aspects of the role. This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.

You must live within 1 hour’s commute of Newcastle and be able to travel at unsocial hours reliably due to the shiftwork involved.

Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical and a DBS check.

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Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team.

Close date for applications is Sunday 1st November 2026. Applications without a covering letter may not be considered.