Train Dispatcher - Calm, Quick-Thinking Rail Navigator

Northern Trains Limited; Wilmslow; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free Travel

Pension Scheme

Family Benefits

Cycle to Work

Electric Car Scheme

Exclusive Discounts

Employee Support

Training & Development

Recognition

Job summary

Northern Trains Limited in Wilmslow is seeking a Train Dispatcher to manage the safe and efficient movement of trains across the network. You will stay calm under pressure, think quickly, and take command during critical moments, ensuring punctuality and safety.

The role involves dispatching trains, coordinating with crews and control rooms, monitoring movements, and supporting customers during delays. Training is provided, and shifts include early mornings, evenings, weekends, and holidays.

Qualifications

• Excellent communication and decision-making skills.
• Ability to stay calm and accurate in fast-paced environments.
• Willingness to work early mornings, evenings, weekends and holidays.

Responsibilities

• Dispatch trains safely and punctually from station platforms.
• Communicate clearly with train crews, station staff, and control rooms.
• Monitor train movements and respond quickly to disruptions or changes.
• Ensure safety protocols are followed at all times.
• Deliver excellent customer service and information during delays.

Skills

Strong communication

Decision-making

Calm under pressure

Safety procedures

Shift flexibility

Job description

Northern Trains Limited in Wilmslow is seeking a Train Dispatcher to manage the safe and efficient movement of trains across the network. You will stay calm under pressure, think quickly, and take command during critical moments, ensuring punctuality and safety.

The role involves dispatching trains, coordinating with crews and control rooms, monitoring movements, and supporting customers during delays. Training is provided, and shifts include early mornings, evenings, weekends, and holidays.