Station Operations Lead - Rail Dispatch & Safety

Northern; Greater Manchester; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Free travel

Pension scheme

Enhanced family benefits

Cycle to work

Electric car scheme

Discounts

Employee assistance programme

Training and career development

Recognition

Job summary

Northern is seeking an experienced Station Supervisor for Manchester Piccadilly to oversee safe, efficient daily operations and incident response. You will coordinate train movements, communicate with multiple operators, and lead station teams to deliver reliable customer service in a fast-paced environment.

The role emphasizes safety, performance, and strong stakeholder collaboration, with a focus on real-time decision-making and effective service recovery at one of the UK’s busiest hubs.

Qualifications

• Experience within station operations, train dispatch, railway operations, or a similar operational railway environment.
• Strong understanding of railway operating procedures and safety requirements.
• Experience managing service disruption and making decisions under pressure.
• Excellent communication and stakeholder manager skills. Experience using railway operational systems such as Kestrel and TRUST.
• Strong organisational skills with the ability to prioritise multiple competing demands.
• A passion for delivering exceptional customer experiences.
• The ability to motivate, support, and lead colleagues through challenging situations.

Responsibilities

• Acting as the central point of contact between station operations, Train Operating Companies, signalling centres, and Network Rail.
• Coordinating train movements and operational activity to keep services running safely and efficiently.
• Liaising with operators including Northern, CrossCountry, East Midlands Railway, TransPennine Express, and Transport for Wales.
• Supporting train dispatch activities during peak periods and service disruption.
• Managing operational incidents and service disruptions, making informed decisions to minimise customer impact.
• Coordinating faulty train movements and working with maintenance teams to ensure timely resolutions.
• Leading delay attribution investigations and ensuring accurate reporting using operational systems.
• Attending disruption and performance meetings, contributing to effective service recovery plans.
• Supporting and supervising station colleagues, ensuring compliance with operational procedures and safety standards.
• Leading emergency response and evacuation procedures when required.
• Building strong relationships with stakeholders to resolve issues quickly and maintain smooth station operations.

Skills

Station operations

Train dispatch

Stakeholder management

Communication

Lead teams

Tools

Kestrel

TRUST

Job description

Northern is seeking an experienced Station Supervisor for Manchester Piccadilly to oversee safe, efficient daily operations and incident response. You will coordinate train movements, communicate with multiple operators, and lead station teams to deliver reliable customer service in a fast-paced environment.

The role emphasizes safety, performance, and strong stakeholder collaboration, with a focus on real-time decision-making and effective service recovery at one of the UK’s busiest hubs.