Rail Dispatcher: Safely Orchestrate Punctual Trains

Northern Trains Limited; Manchester; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Free travel

Pension scheme

Maternity/paternity pay

Cycle to work

Electric car scheme

Discounts and perks

Employee assistance programme

Training & career development

Awards & recognition

Job summary

Northern Trains Limited is seeking a Station Dispatcher in Manchester to dispatch trains from Manchester Victoria and Manchester Piccadilly stations. You will communicate with train crews and station staff, monitor movements, and respond swiftly to disruptions while upholding safety protocols.

The role emphasizes delivering high-quality customer information during delays and maintaining punctuality. Full-time hours require shift flexibility including early mornings, evenings, weekends, and

Qualifications

• Strong communication and decision-making skills.
• Ability to stay calm, focused, and accurate in a fast-paced environment.
• Good awareness of safety procedures and regulations (training provided).
• Flexibility to work shifts, including early mornings, evenings, weekends and holidays
• Previous rail, transport, or safety-critical experience is a bonus - but not essential

Responsibilities

• Dispatching trains safely and punctually from station platforms.
• Communicating clearly with train crews, station staff, and control rooms.
• Monitoring train movements and responding quickly to disruptions or changes.
• Ensuring safety protocols are followed at all times.
• Delivering excellent customer service and information, especially during delays

Skills

Communication

Decision-making

Calm under pressure

Safety awareness

Flexibility

Job description

Northern Trains Limited is seeking a Station Dispatcher in Manchester to dispatch trains from Manchester Victoria and Manchester Piccadilly stations. You will communicate with train crews and station staff, monitor movements, and respond swiftly to disruptions while upholding safety protocols.

The role emphasizes delivering high-quality customer information during delays and maintaining punctuality. Full-time hours require shift flexibility including early mornings, evenings, weekends, and