Station Operations Lead – Manchester

Northern Trains Limited; Manchester; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Free Travel

Pension

Family Benefits

Cycle to Work

EV Scheme

Discounts

Assistance Programme

Training & Careers

Recognition

Job summary

Northern Trains Limited in Manchester Piccadilly is seeking an experienced Station Supervisor to oversee the day-to-day operation of one of the North’s busiest stations. You will coordinate train movements, lead operational decisions, and ensure safety standards while delivering high-quality customer service.

The role requires resilience under pressure, strong leadership, and the ability to manage disruption and stakeholder relationships across multiple train operators.

Qualifications

• Experience in station operations or train dispatch.
• Knowledge of railway operating procedures and safety requirements.
• Experience managing service disruption and making decisions under pressure.
• Excellent communication and stakeholder management; familiarity with railway systems such as Kestrel and TRUST.

Responsibilities

• Take responsibility for safe, efficient operation of Manchester Piccadilly.
• Act as central point of contact between station operations, TOCs, signalling centres, and Network Rail.
• Coordinate train movements and operational activity to keep services running safely.
• Support station teams during peak periods and disruptions; lead delay attribution investigations.
• Lead emergency response and evacuation procedures when required; ensure compliance with procedures.

Skills

Station operations

Train dispatch

Railway operations

Stakeholder management

Tools

Kestrel

TRUST

Job description

Northern Trains Limited in Manchester Piccadilly is seeking an experienced Station Supervisor to oversee the day-to-day operation of one of the North’s busiest stations. You will coordinate train movements, lead operational decisions, and ensure safety standards while delivering high-quality customer service.

The role requires resilience under pressure, strong leadership, and the ability to manage disruption and stakeholder relationships across multiple train operators.