Train Dispatcher

Northern; Wilmslow; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free Travel

Pension Top-Up

Family Benefits

Cycle to Work

Electric Car

Discounts

Assistance Programme

Training & Development

Awards

Job summary

Northern is seeking a Train Dispatcher to manage platform departures from Wilmslow, ensuring trains run safely and punctually while communicating with crews and control rooms. The role requires vigilance for disruptions and strict adherence to safety procedures.

You’ll deliver timely information to passengers, especially during delays. It’s a full-time on-site position with probationary pay of £24,904 rising to £27,004 after probation; a range of employee benefits is provided as part of

Qualifications

• Strong communication and decision-making skills.
• Ability to stay calm, focused, and accurate in a fast-paced environment.
• Good awareness of safety procedures and regulations (training provided).
• Flexibility to work shifts, including early mornings, evenings, weekends and holidays.

Responsibilities

• Dispatching trains safely and punctually from station platforms.
• Communicating clearly with train crews, station staff, and control rooms.
• Monitoring train movements and responding quickly to disruptions or changes.
• Ensuring safety protocols are followed at all times.
• Delivering excellent customer service and information, especially during delays.

Job description

Job Title: Train Dispatcher

BUSINESS FUNCTION: Customer & Commercial

SALARY: £27,004 after full completion of probation ( £24,904 during probation)

Grade ROLE TYPE: RO2s

LOCATION: Wilmslow

HOURS: Full Time

Take control of the platform – and your career

What you’ll be doing:

• Dispatching trains safely and punctually from station platforms
• Communicating clearly with train crews, station staff, and control rooms
• Monitoring train movements and responding quickly to disruptions or changes
• Ensuring safety protocols are followed at all times
• Delivering excellent customer service and information, especially during delays

About you :

• Strong communication and decision-making skills
• Ability to stay calm, focused, and accurate in a fast-paced environment
• Good awareness of safety procedures and regulations (training provided)
• Flexibility to work shifts, including early mornings, evenings, weekends and holidays Previous rail, transport, or safety-critical experience is a bonus – but not essential

*All Our Offers are subject to passing a medical

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.