Trade Floor IT Specialist – Finance & Market Data

OneAPPS Consulting; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

OneAPPS Consulting, based in London with offices across Europe, is seeking an experienced Deskside Support specialist for the Canary Wharf team. You will provide second-line IT support on the trade floor, install and configure desktops and docking stations, and manage incident tickets with a focus on rapid resolution for finance clients.

Applicants should have strong knowledge of Bloomberg and Refinitiv, plus Windows, networks and security basics.

Qualifications

• Experience in finance industry, especially investment banking.
• Deskside support in a complex environment and second-level support.
• Installation and configuration of trade floor desktops and docking stations.
• Taking ownership of tickets and managing user expectations to avoid escalation.
• Solid understanding of ITIL Service Support and delivery methodologies.
• Trade floor software queries support (Bloomberg, WEY, local business apps).
• Experience with market data apps (Bloomberg, Refinitiv) and data feeds.
• Experience using a help desk call management system.
• Ability to work under pressure and tight timelines.
• Excellent communication, interpersonal and customer care skills.
• Strong grasp of Windows, Networking and Security.

Responsibilities

• Provide deskside IT support on the London trade floor promptly and accurately.
• Take ownership of incidents and requests, ensuring timely resolution.
• Install, configure, and maintain trade floor desktops, monitors, and docking stations.
• Support market data tools like Bloomberg and Refinitiv; troubleshoot Excel add-ins.
• Liaise with traders and teams to manage expectations and avoid escalations.
• Maintain and follow ITIL-aligned incident, problem, and change processes.

Skills

Deskside support

Communication skills

Work under pressure

Education

ITIL Foundation knowledge

Tools

Bloomberg Terminal

Refinitiv

Windows OS

Networking basics

Job description

OneAPPS Consulting, based in London with offices across Europe, is seeking an experienced Deskside Support specialist for the Canary Wharf team. You will provide second-line IT support on the trade floor, install and configure desktops and docking stations, and manage incident tickets with a focus on rapid resolution for finance clients.

Applicants should have strong knowledge of Bloomberg and Refinitiv, plus Windows, networks and security basics.