Front-Office IT Support Engineer – Trade Floor

Axiom Technologies; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Axiom Technologies in the United Kingdom is seeking an experienced Sales & Trade Floor IT Support Engineer to provide high-level technical support for front-office users, including traders and sales teams, ensuring maximum uptime.

You will troubleshoot desktop, market data applications, and trading tools, manage incidents per SLAs, and deliver VIP support in a fast-paced financial services environment.

Qualifications

• Experience in Trade Floor, Front Office, or Financial Services IT Support.
• Strong knowledge of Windows OS, Microsoft 365, and enterprise desktop environments.
• Experience supporting market data and trading-related applications.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Ability to work effectively in high-pressure, business-critical environments.

Responsibilities

• Provide advanced desktop and trade floor support for front-office users.
• Troubleshoot hardware, software, networking, and application issues.
• Support trading floor technologies, market data applications, and collaboration tools.
• Manage incidents, service requests, and problem resolution in line with SLAs.
• Perform root cause analysis and participate in major incident management.
• Deliver VIP and executive-level technical support.

Skills

Trade Floor IT Support

Front Office IT Support

Windows OS

Microsoft 365

Market Data Applications

Troubleshooting

Stakeholder Management

High-pressure Environments

Job description

Axiom Technologies in the United Kingdom is seeking an experienced Sales & Trade Floor IT Support Engineer to provide high-level technical support for front-office users, including traders and sales teams, ensuring maximum uptime.

You will troubleshoot desktop, market data applications, and trading tools, manage incidents per SLAs, and deliver VIP support in a fast-paced financial services environment.