Trade Application Support Analyst

Orlaroseassociates; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Orlaroseassociates in London is seeking a Trade Application Support Analyst to join its technology team on the trading floor. You will provide day-to-day support for front-office trading applications and IT systems, ensuring Fidessa, Bloomberg and related platforms run reliably in a fast-paced environment.

The role combines hands-on trade-system support with desktop and network knowledge, taking ownership of issues from first to second line and collaborating with traders and brokers to minimise

Qualifications

• Hands-on experience supporting front-office trading platforms.
• Solid IT knowledge across desktop and server infrastructure.
• Familiarity with trading lifecycle and market data feeds.

Responsibilities

• Provide first- and second-line support for Fidessa and Bloomberg front-office platforms.
• Monitor order workflows, connectivity, and user access to minimize trading disruption.
• Support Bloomberg Terminal estate including provisioning and connectivity.
• Troubleshoot FIX-based flow and market data sessions with vendors and counterparties.
• Maintain desktop environments, dealer boards and core server infrastructure.

Skills

Trading floor experience

Networking fundamentals

Desktop & server support

Windows Server

Tools

Fidessa

Bloomberg Terminal

Job description

Trade Application Support Analyst – Trading Floor (London)

We're recruiting on behalf of a well-established, dynamic brokerage firm known for its expert structuring and execution capability across global markets. They're looking for a Trade Application Support Analyst to join their technology team, supporting a busy trading floor covering Listed Derivatives, FX, Swaps, and Bonds.

About the Role

This is a hands‑on support role providing day-to-day assistance for the trading applications and IT systems used across a busy London trading floor, ensuring platforms, connectivity, and infrastructure run reliably in a fast‑paced, high‑pressure environment.

You'll gain deep exposure to trading platforms, market connectivity, and the full trade lifecycle across front and back‑office systems. The primary focus is trade application support — taking ownership of the day‑to‑day running of core trading applications, most notably Fidessa and Bloomberg, acting as first and second line point of contact for traders and brokers.

Alongside strong application knowledge, the role retains a core IT support element, covering desktop environments, dealer boards, and underlying infrastructure. This is a broad role suited to someone combining solid IT support fundamentals with genuine trading‑application expertise.

Key Responsibilities

Provide first- and second-line support for front‑office trading platforms, primarily Fidessa and Bloomberg, resolving issues quickly to minimise trading disruption

Support Fidessa order management and execution workflows, monitor order flow and connectivity, manage user setups and permissions, and troubleshoot rejected or stuck orders

Administer and support the Bloomberg Terminal estate, including user provisioning, entitlements, connectivity, and troubleshooting

Support trading of listed derivative contracts across major exchanges including CME, ICE, and Eurex

Support and troubleshoot FIX‑based order flow and market‑data sessions, interpreting FIX messages and logs and coordinating with counterparties and vendors

Monitor and maintain exchange, vendor, and counterparty connectivity and market‑data feeds

Support the trade lifecycle from execution through to booking, investigating breaks and discrepancies across front and back office

Provide day‑to‑day support for desktop environments, dealer boards, and core server infrastructure, including Windows Server

Work with trading platform vendors, exchanges, and service providers to resolve incidents and enhance system functionality

Skills & Experience

Strong, hands‑on knowledge of Fidessa in a support or operational capacity

Good working knowledge of the Bloomberg Terminal, including administration and troubleshooting

Solid understanding of listed derivatives traded on CME, ICE, and Eurex

Working knowledge of the FIX protocol, including reading FIX messages/logs and troubleshooting

Understanding of the trade lifecycle across front and back office

Strong general technical knowledge across desktop and infrastructure support

Solid experience with Microsoft technologies

Working knowledge of networking fundamentals

Experience supporting a trading floor environment

Personal Attributes

Highly motivated and proactive, with a willingness to take ownership of issues

Strong problem-solving skills and ability to learn quickly in a fast‑paced environment

Reliable team player with good communication skills, able to work directly with traders and brokers under pressure

Able to prioritise effectively and remain calm and decisive on a busy trading floor