Trading Floor IT Support Engineer — Hybrid London

Adecco Portugal; Greater London; Hybride; GBP 42 000 - 54 000; Plein temps

Résumé du poste

Adecco Portugal's client in London is seeking an experienced Front Office IT Support Engineer to provide 1st and 2nd line support in a fast-paced Sales & Trading environment.

You will support Traders, Sales teams and Front Office stakeholders, ensuring a highly available IT environment with hybrid working and a rotating shift pattern. The role requires strong Windows, Citrix, ServiceNow experience and the ability to manage incidents with SLA-driven prioritisation.

Qualifications

• Experience providing Front Office / Trading Floor IT Support, ideally within financial services.
• Strong Windows desktop and hardware troubleshooting skills.
• Experience with Citrix, ServiceNow, SCCM and/or ControlUp.

Responsabilités

• Provide 1st and 2nd line desk-side and remote IT support across Windows, Citrix Workspace, Microsoft Office and business applications.
• Support laptops, desktops, mobile devices, telephony, headsets and video conferencing systems.
• Own incidents and service requests through to resolution using ServiceNow, ensuring prioritisation, documentation and SLA management.
• Troubleshoot and support desktop builds, configurations, applications, printing, patching, testing and deployments.
• Maintain and troubleshoot SCCM, ControlUp and Windows administration tools.
• Support workstation and server hardware and assist with infrastructure including servers, SAN/storage, telephony and network systems.
• Work closely with internal IT teams and third-party vendors to resolve complex issues.
• Participate in OS rollouts, Citrix deployments, infrastructure projects, desk moves and equipment relocations.
• Support business continuity sites and contribute to maintaining a high-availability trading environment.

Connaissances

Front Office IT

Windows Troubleshooting

Citrix

ServiceNow

SCCM

ControlUp

Stakeholder mgmt

Shift work

Outils

Citrix

ServiceNow

SCCM

ControlUp

Windows Admin Tools

Description du poste

Adecco Portugal's client in London is seeking an experienced Front Office IT Support Engineer to provide 1st and 2nd line support in a fast-paced Sales & Trading environment.

You will support Traders, Sales teams and Front Office stakeholders, ensuring a highly available IT environment with hybrid working and a rotating shift pattern. The role requires strong Windows, Citrix, ServiceNow experience and the ability to manage incidents with SLA-driven prioritisation.