Trade Floor Support Engineer

Talan Group; Greater London; On-site; GBP 45,000 - 60,000; Part time

Job summary

A leading technology service firm is seeking a hands-on Trade Floor Support Engineer to deliver outstanding technical assistance in a fast-paced trading environment. Your role involves supporting Bloomberg and Reuters systems, providing on-site support for desktop and mobile devices, and maintaining high standards of service. The ideal candidate communicates confidently, is proactive, and thrives under pressure, willing to contribute to continuous improvement initiatives. Experience in market data support and strong Windows 10 skills are essential for this role.

Qualifications

• Experience providing market data support in a trading environment.
• Strong knowledge of desktop support and Windows 10.
• ServiceNow ticketing experience preferred.

Responsibilities

• Deliver 1st to 3rd line support promptly across various channels.
• Provide trade floor support using Bloomberg and Reuters.
• Onboard new personnel and manage desk moves.

Skills

Market data support (Bloomberg, Reuters)

Windows 10 support

O365 knowledge

Customer communication

Tools

ServiceNow

PowerShell scripting

Exchange administration

Job description

Location: London (Onsite, 5 days a week)
Contract: 3 months – with possible extensions
Hours: Core business hours with flexibility to work until 10:30pm when required

The Role

We’re looking for a hands on Trade Floor Support Engineer who thrives in a fast paced, high-pressure environment. You’ll be the frontline tech hero supporting business users across the trading floor delivering outstanding service, resolving issues fast, and keeping systems running smoothly when it matters most.

This is an onsite, customer facing role where responsiveness, technical depth, and calm under pressure are essential.

What You’ll Be Doing

• Deliver 1st to 3rd line support via phone, email, ServiceNow, and in person meeting SLAs and managing user expectations
• Provide trade floor and market data support, including Bloomberg and Reuters
• Onboard new joiners, handle desk moves (intraday & out of hours), and support ad hoc testing
• Support desktop, laptop, VDI, and mobile devices (iPhones/iPads)
• Troubleshoot hardware, software, O365, Windows 10, and broker applications
• Work closely with 3rd party vendors to drive issue resolution
• Participate in out-of-hours on-call and provide late cover up to 10:30pm when required
• Contribute to continuous improvement always looking for smarter, better ways of working

What You’ll Bring

• Market data support (Bloomberg, Reuters) in a trading environment
• Strong Windows 10, O365, and desktop support knowledge
• ServiceNow ticketing experience (highly desirable)

Nice to Have

• PowerShell scripting
• Exchange administration
• Strong familiarity with SCCM Console

The Person We’re Looking For

• Confident communicator clear, calm, and professional at all levels
• Proactive, self-motivated, and comfortable working with minimal supervision
• Thrives under pressure and tight deadlines
• Flexible, resilient, and tenacious
• A true team player with leadership and mentoring capability
• Able to influence, delegate, and guide others effectively
• A genuine desire to make things better, not just keep the lights on