Trade Effluent Billing Specialist - Hybrid, 12m Secondment

Pertemps Thames Water; Reading; Hybrid; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Generous Pension Scheme (AON)

Holiday entitlement 26–30 days

Health & wellbeing benefits

Cycle to Work

Life assurance

Job summary

Thames Water is seeking a Trade Effluent Billing Technologist based in Reading to ensure accurate, fair billing for business customers. The role involves calculating charges for non-domestic users, resolving queries with retailers and internal teams, and supporting regulatory duties under the Water Industry Act 1991 and MOSL Market Codes.

It is a hybrid, 10-12 month secondment with a competitive salary. You will build retailer relationships, deliver high-quality service, and contribute to

Qualifications

• Experience in customer-facing roles and delivering quality service.
• Strong communication, relationship-building and negotiation skills across different stakeholders.
• Confidence working with data and interpreting written information.
• IT literate, comfortable with Microsoft Office.

Responsibilities

• Making sure Trade Effluent charges are calculated and raised correctly for non-domestic customers.
• Communicating with retailers, other water companies, and internal teams to resolve billing queries and ensure compliance.
• Responding to retailer enquiries within set service levels, providing clear and accurate information.
• Supporting the Trade Effluent team in meeting regulatory obligations under the Water Industry Act 1991 and MOSL Market Codes.
• Building strong working relationships with retailers to improve performance measures (such as BRMEX scores).
• Delivering excellent customer service to retailers and customers, helping to maintain Thames Water’s reputation.

Skills

Customer-facing

Communication

Data interpretation

IT literacy

Tools

Microsoft Office

Job description

Thames Water is seeking a Trade Effluent Billing Technologist based in Reading to ensure accurate, fair billing for business customers. The role involves calculating charges for non-domestic users, resolving queries with retailers and internal teams, and supporting regulatory duties under the Water Industry Act 1991 and MOSL Market Codes.

It is a hybrid, 10-12 month secondment with a competitive salary. You will build retailer relationships, deliver high-quality service, and contribute to