Trade Effluent Billing Specialist (Hybrid)

Thames Water Utilities Limited; Greater London; Hybrid; GBP 33,000 - 38,000; Full time

Benefits offered by this job

26 days holiday increasing to 30 with

Generous pension scheme

Health and wellbeing benefits

Cycle to Work scheme

Job summary

Thames Water is recruiting a Trade Effluent Billing Technologist to join the Asset Operations & Capital Delivery team. The role supports accurate billing for non-domestic customers and liaises with retailers and other water companies to resolve queries.

You will help ensure compliance with the Water Industry Act 1991 and MOSL Market Codes, while building strong retailer relationships to improve BRMEX scores.

Qualifications

• Experience in customer-facing roles delivering quality service.
• Strong communication, relationship-building and negotiation skills across stakeholders.
• Confidence working with data and interpreting written information.
• IT literate, comfortable with Microsoft Office.

Responsibilities

• Ensure Trade Effluent charges are calculated and raised correctly for non-domestic customers.
• Communicate with retailers, other water companies, and internal teams to resolve billing queries and ensure compliance.
• Respond to retailer enquiries within service levels, providing clear and accurate information.
• Support Trade Effluent team in meeting regulatory obligations under the Water Industry Act 1991 and MOSL Market Codes.
• Build strong relationships with retailers to improve performance measures (BRMEX).
• Deliver excellent customer service to retailers and customers, protecting Thames Water’s reputation.

Skills

Customer-facing

Communication

Relationship-building

Negotiation

Data interpretation

IT literacy

Tools

Microsoft Office

Job description

Thames Water is recruiting a Trade Effluent Billing Technologist to join the Asset Operations & Capital Delivery team. The role supports accurate billing for non-domestic customers and liaises with retailers and other water companies to resolve queries.

You will help ensure compliance with the Water Industry Act 1991 and MOSL Market Codes, while building strong retailer relationships to improve BRMEX scores.