Trade Effluent Billing Specialist - Hybrid

Thames Water Ltd; East Ham; Hybrid; GBP 33,000 - 38,000; Full time

Benefits offered by this job

26 days holiday

Generous Pension Scheme

Health & wellbeing benefits

Cycle to Work

Job summary

Thames Water is seeking a Trade Effluent Billing Technologist to help ensure accurate and fair billing of trade effluent services for our business customers. You will handle charges for non-domestic clients and work with retailers, other water companies and internal teams to resolve queries.

This hybrid role is based in Beckton with 36 hours per week (Mon-Fri). The salary ranges from £33,450 to £38,000 per annum, complemented by a generous pension, holiday entitlement, and wellbeing benefits.

Qualifications

• Experience in customer-facing roles with strong service quality.
• Strong communication, relationship-building and negotiation skills across different stakeholders.
• Confidence working with data and interpreting written information.
• IT literate, comfortable with Microsoft Office.

Responsibilities

• Making sure Trade Effluent charges are calculated and raised correctly for non-domestic customers.
• Communicating with retailers, other water companies, and internal teams to resolve billing queries and ensure compliance.
• Responding to retailer enquiries within set service levels, providing clear and accurate information.
• Supporting Trade Effluent team in meeting regulatory obligations under the Water Industry Act 1991 and MOSL Market Codes.
• Building strong working relationships with retailers to improve performance measures (such as BRMEX scores).
• Delivering excellent customer service to retailers and customers, helping to maintain Thames Water’s reputation.

Skills

Customer service

Communication

Relationship building

Negotiation

Data interpretation

Microsoft Office

Tools

Microsoft Office

Job description

Thames Water is seeking a Trade Effluent Billing Technologist to help ensure accurate and fair billing of trade effluent services for our business customers. You will handle charges for non-domestic clients and work with retailers, other water companies and internal teams to resolve queries.

This hybrid role is based in Beckton with 36 hours per week (Mon-Fri). The salary ranges from £33,450 to £38,000 per annum, complemented by a generous pension, holiday entitlement, and wellbeing benefits.