Hardware Trade Counter Lead – Customer Focused

Cottrell Moore Ltd; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Perkbox benefits

Company pension

Group life assurance

Staff discount

Cycle to work

Employee assistance

Long service awards

Leave + birthday off

Job summary

Cottrell Moore Ltd in Greater London is seeking a friendly Trade Counter Supervisor to lead day-to-day counter operations. You will deliver expert customer service, advise on hardware and building materials, and help keep the counter running smoothly.

This role suits a proactive team player who thrives in a busy environment, with a can-do attitude and strong communication skills. The position offers daytime hours, a friendly team, and a range of staff benefits.

Qualifications

• Proven experience in delivering exceptional customer service.
• Knowledge of hardware products and building materials.
• Good communication skills and customer-first approach.
• Team player in a busy environment.

Responsibilities

• Provide a warm, professional welcome to customers and offer knowledgeable advice.
• Manage in-store deliveries, both incoming and outgoing.
• Handle telephone enquiries and communicate effectively with customers and team members.
• Process orders and assist with stock replenishment.
• Respond positively and efficiently to customer requirements.
• Support periodic stock counts as needed.

Skills

Customer service

Good communication

Team player

Thrives under pressure

Hardware knowledge

Job description

Cottrell Moore Ltd in Greater London is seeking a friendly Trade Counter Supervisor to lead day-to-day counter operations. You will deliver expert customer service, advise on hardware and building materials, and help keep the counter running smoothly.

This role suits a proactive team player who thrives in a busy environment, with a can-do attitude and strong communication skills. The position offers daytime hours, a friendly team, and a range of staff benefits.