Trade Counter Sales Assistants

Builder Depot Limited; Acton; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading builders merchant company is seeking experienced Trade Counter Sales Assistants for their Acton branch. Responsibilities include assisting customers, managing phone calls, and processing orders. Candidates should have at least one year of experience in the trade industry, be excellent team players, and possess good IT skills. The company offers training and development opportunities to help employees grow in their roles and advance in their careers.

Qualifications

• At least one year's experience in the building merchants or trade industry preferred.
• Ability to manage and prioritize workload.
• Excellent teamwork and communication skills.

Responsibilities

• Greeting, serving and assisting customers.
• Taking orders and managing phone calls.
• Providing customers with product selection advice.

Skills

Customer service

Communication

Team player

IT skills

Job description

Builder Depot is one of the leading independent Builders Merchantsin the UK. We pride ourselves on providing excellent training anddevelopment opportunities for our employees, along with long-termcareer progression.

We are looking for experienced Trade Counter Sales Assistants to join our Acton branch.

Your duties will include:

• Greeting, serving and assisting customers
• Taking, making and returning phone calls
• Providing customers with advice and guidance on product selection
• Quoting and liaising with customers
• Taking orders for deliveries and ensuring that the delivery is completed by transport
• Following company procedures for sales/returns (In General about 3 months before doing Returns)
• Taking cash and card payments
• Balancing cash registers with receipts
• Ensuring customer complaints are dealt with promptly and efficiently
• Ordering special order items-following up returns to suppliers when necessary.
• Stock taking and stock checks
• Keeping the counter clean and tidy
• Keeping up to date with promotions updating displays
• Adherence to health and safety legislation
• Following the trade counter supervisors’ instructions

Person Specification:

• At least one years’ experience of working in the building merchants or trade industry experience on a trade counter would be preferred but training will be provided.
• Ability to manage and prioritise workload
• Excellent team player
• Compliance with Company Health and Safety and Security and Privacy policies
• Good IT Skills

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