Hardware Trade Counter Lead – Customer Excellence

Cottrell Moore Ltd; Tottenham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Perkbox discounts

Company pension

Group life assurance

Staff discount

Cycle to work

Employee assistance

Long service awards

Birthday off

Job summary

Cottrell Moore Ltd is seeking a friendly Hardware Trade Counter Supervisor to provide excellent customer service and ensure the smooth running of the busy counter.

You will manage deliveries, handle phone enquiries, process orders and support stock replenishment while maintaining a welcoming, professional atmosphere. The role requires strong product knowledge, a can-do attitude and the ability to work in a fast-paced, team-oriented environment.

Qualifications

• Proven experience in delivering exceptional customer service.
• A 'can do' attitude.
• Strong knowledge of hardware products and building materials.
• Good communication skills with a confident, customer-first approach.
• A team player who thrives in a busy, fast-paced environment.
• Ability to manage tasks efficiently and remain motivated under pressure.

Responsibilities

• Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
• Manage in-store deliveries, both incoming and outgoing.
• Handle telephone enquiries promptly and communicate effectively with both customers and team members.
• Process customer orders and assist with stock replenishment.
• Respond positively and efficiently to customer requirements.
• Support periodic stock counts as needed.

Skills

Customer service

Can-do attitude

Hardware knowledge

Communication skills

Team player

Resilience under pressure

Job description

Cottrell Moore Ltd is seeking a friendly Hardware Trade Counter Supervisor to provide excellent customer service and ensure the smooth running of the busy counter.

You will manage deliveries, handle phone enquiries, process orders and support stock replenishment while maintaining a welcoming, professional atmosphere. The role requires strong product knowledge, a can-do attitude and the ability to work in a fast-paced, team-oriented environment.