Trade Counter Assistant

wolseleyuk; Plymouth; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Maternity / adoption leave

Discounts

Healthcare access

YuLife app

Cycle to Work

Job summary

Plumb Parts, part of the Wolseley Group, is hiring a Trade Counter Assistant in Plymouth. You will assist customers on the counter, provide product advice, and maximise sales while building strong relationships. The role includes handling calls and emails and performing warehouse duties with a positive team attitude.

The position is full-time, 40 hours per week, Monday to Friday, with no weekend work. Benefits include a competitive salary, bonus potential, and various employee perks.

Qualifications

• Proven experience in sales or customer service.
• Excellent communication and interpersonal skills.
• Dependedable team player with strong work ethic.

Responsibilities

• Assist customers on the trade counter with product advice and recommendations.
• Engage with new and existing customers to maximise sales and build relationships.
• Handle customer calls and emails with a proactive, service-oriented approach.
• Carry out general warehouse duties including picking/packing and stock handling.

Skills

Customer service

Sales experience

Communication skills

Team player

Willingness to learn

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Trade Counter Assistant - Plymouth - Plumb Parts

So, who are we? We are Plumb Parts, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including...

• Annual leave (increasing with length of service)
• a generous pension scheme (matched up to 9%)
• potential to earn bonuses
• enhanced maternity / adoption leave
• access to a great range of online and high street discounts

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Trade Counter Assistant based in Plymouth you'll be responsible for:

• Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations.
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
• Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse.

This is a full-time, permanent role working 40 hours per week Monday to Friday 07:30am - 16:30pm or 08:00am - 17:00 with 1hrs break. No Weekend work required.

And here's what we'd like you to have:

• Industry or merchant experience is advantageous.
• Proven experience in sales or customer service role.
• Excellent communication skills and confidence in customer interactions.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude.