Tool Hire Team Leader

STARK Building Materials UK; Minehead; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Staff discount

Life assurance

33 days holiday incl. BH

Job summary

Jewson, a leading building materials distributor in Northern Europe, is seeking a Tool Hire Manager for the Minehead branch. You will oversee daily tool hire operations, lead a small team, and drive growth through proactive customer engagement and cross-selling.

The role emphasizes delivering excellent customer service, maintaining safety standards, and ensuring inventory readiness to meet customer needs. Competitive salary and benefits accompany the position.

Qualifications

• Experience in tool hire operations and customer-facing roles.
• Supervises and supports the branch tool hire team.
• Contributes to growth through proactive selling of tools and services.
• Strong focus on delivering excellent customer service and safety.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for safe operations.
• Lead by example with regular customer interaction to maximise growth via cross-selling.
• Provide guidance and feedback to team members to deliver high-quality service.
• Process orders promptly, ensure equipment is secured and loaded/offloaded safely.
• Support colleagues in building knowledge of tool hire products.
• Maintain tool hire standards consistently.
• Monitor inventory levels to meet customer needs across the network.

Skills

Tool hire experience

Team supervision

Sales/cross-selling

Customer service

Job description

Jewson, a leading building materials distributor in Northern Europe, is seeking a Tool Hire Manager for the Minehead branch. You will oversee daily tool hire operations, lead a small team, and drive growth through proactive customer engagement and cross-selling.

The role emphasizes delivering excellent customer service, maintaining safety standards, and ensuring inventory readiness to meet customer needs. Competitive salary and benefits accompany the position.