Tool Hire Manager

STARK Group; Minehead; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discount

Life assurance

Holiday entitlement 33 days (incl. BH)

Job summary

Jewson, a leading building materials distributor, seeks a Tool Hire Manager for our Minehead branch. You will oversee day‑to‑day tool hire operations, supervise the team, and drive growth through proactive customer interaction and cross-selling.

The role offers a competitive salary, staff benefits and career progression within the branch network. You will ensure safe handling of all equipment, maintain tool hire standards, and collaborate with colleagues to meet customer needs across the local

Qualifications

• Experience in tool hire preferred.
• Supervision of the branch tool hire team in support of Branch Manager.
• Active cross-selling and upselling to customers to drive growth.
• Strong communication and customer service ethic.

Responsibilities

• Deliver day-to-day tool hire activities and deploy resources for safe, efficient operations.
• Lead by example and build relationships through regular customer interaction to maximise growth.
• Provide guidance to team members and support their development to deliver high-quality service.
• Take timely customer orders and ensure accurate, secure loading/offloading of equipment.

Skills

Supervision

Sales cross-selling

Teamwork

Customer service

Leadership

Job description

Jewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Minehead branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm

Location: Jewson, Mart Rd, Minehead, TA24 5AU.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.