Tool Hire Manager | Lead Growth & Service

STARK Group; Tetford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Holiday buying

Discounted gym membership

Cycle2Work

Benenden Healthcare

Employee discounts

Retirement savings plan

Life assurance

Enhanced parental leave

Job summary

Stark Building Materials UK is seeking a Tool Hire Manager for our Watton branch. You will lead tool hire operations, manage a team, and drive customer-focused growth in a busy, service-driven environment.

The role emphasizes strong relationships with customers, efficient order handling, and maintaining high standards across inventory and safety practices. Competitive benefits and career progression await the right candidate.

Qualifications

• Experience in tool hire is preferred.
• Supervision of the branch tool hire team to support the Branch Manager.
• Active cross-selling to grow tool hire profitability.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for safe operations.
• Lead through relationships with customers, supporting growth via cross selling.
• Provide guidance and feedback to the team to deliver high-quality service.
• Deliver and collect orders promptly, ensuring accuracy and safe loading/offloading.
• Support branches in building knowledge and competence in tool hire.
• Maintain tool hire standards at all times.
• Ensure inventory levels meet customer needs by coordinating across the network.

Skills

Tool hire experience

Team supervision

Sales & cross-selling

Customer service

Job description

Stark Building Materials UK is seeking a Tool Hire Manager for our Watton branch. You will lead tool hire operations, manage a team, and drive customer-focused growth in a busy, service-driven environment.

The role emphasizes strong relationships with customers, efficient order handling, and maintaining high standards across inventory and safety practices. Competitive benefits and career progression await the right candidate.