Tool Hire Manager

STARK Group; Tetford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Holiday buying

Discounted gym membership

Cycle2Work

Benenden Healthcare

Employee discounts

Retirement savings plan

Life assurance

Enhanced parental leave

Job summary

Stark Building Materials UK is seeking a Tool Hire Manager for our Watton branch. You will lead tool hire operations, manage a team, and drive customer-focused growth in a busy, service-driven environment.

The role emphasizes strong relationships with customers, efficient order handling, and maintaining high standards across inventory and safety practices. Competitive benefits and career progression await the right candidate.

Qualifications

• Experience in tool hire is preferred.
• Supervision of the branch tool hire team to support the Branch Manager.
• Active cross-selling to grow tool hire profitability.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for safe operations.
• Lead through relationships with customers, supporting growth via cross selling.
• Provide guidance and feedback to the team to deliver high-quality service.
• Deliver and collect orders promptly, ensuring accuracy and safe loading/offloading.
• Support branches in building knowledge and competence in tool hire.
• Maintain tool hire standards at all times.
• Ensure inventory levels meet customer needs by coordinating across the network.

Skills

Tool hire experience

Team supervision

Sales & cross-selling

Customer service

Job description

Jewsona leading building materials distributor in Northern Europe, is on the hunt for aTool Hire Manager to join the team in our Watton branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm

Location: Jewson, Norwich Road Industrial Estate, Linmore Cres, Watton, Thetford, IP25 6DF.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.

• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.

• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.

• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.

• Support branch colleagues in building knowledge and competence in tool hire product.

• Ensure tool hire standards are always maintained.

• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.

• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.

• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.

• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.

• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.

• Generous employee discounts.

• Access to discounts with hundreds of your favourite high street and online retailers.

• Retirement savings plan.

• Life assurance.

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

What's Next?

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.