Tool Hire Manager

STARK Building Materials UK; Watton; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Staff discount

Life assurance

Holiday entitlement 33 days

Job summary

Jewson in Watton is seeking a Tool Hire Manager to lead day-to-day tool hire activities, ensuring safe and efficient operations while driving customer satisfaction. You will develop the team through hands-on supervision and proactive engagement with customers to grow tool hire sales.

The role offers a proactive, people-focused environment with opportunities for progression, a competitive salary, staff discounts, life assurance, and generous holiday entitlement.

Qualifications

• Knowledge: Experience in tool hire is preferred.
• Supervision: Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales: Active cross-selling and upselling to customers to grow tool hire profitability.
• Enthusiasm: Positive attitude and passion for the merchant world.
• Decency: Honest, respectful workplace.
• Team Spirit: Collaborative mindset to achieve goals.
• Pride: Committed to delivering top-notch results.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for efficient, safe operations.
• Lead by example, build relationships through regular customer interaction to maximise cross selling.
• Provide guidance and feedback to team members to support their development and customer experience.
• Deliver and collect customer orders promptly, ensuring accuracy and safe loading/unloading.

Skills

Tool Hire Experience

Customer Interaction

Team Leadership

Sales & Upselling

Job description

Jewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Watton branch, who’s as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7_:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm_

Location: Jewson, Norwich Road Industrial Estate, Linmore Cres, Watton, Thetford, IP25 6DF.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.

• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.

• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.

• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.

• Support branch colleagues in building knowledge and competence in tool hire product.

• Ensure tool hire standards are always maintained.

• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.

• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.

• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.

• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.

• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.

• Generous employee discounts.

• Access to discounts with hundreds of your favourite high street and online retailers.

• Retirement savings plan.

• Life assurance.

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.