Tool Hire Lead – Grow Sales, Deliver Exceptional Service

STARK Building Materials UK; Watton; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Staff discount

Life assurance

Holiday entitlement 33 days

Job summary

Jewson in Watton is seeking a Tool Hire Manager to lead day-to-day tool hire activities, ensuring safe and efficient operations while driving customer satisfaction. You will develop the team through hands-on supervision and proactive engagement with customers to grow tool hire sales.

The role offers a proactive, people-focused environment with opportunities for progression, a competitive salary, staff discounts, life assurance, and generous holiday entitlement.

Qualifications

• Knowledge: Experience in tool hire is preferred.
• Supervision: Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales: Active cross-selling and upselling to customers to grow tool hire profitability.
• Enthusiasm: Positive attitude and passion for the merchant world.
• Decency: Honest, respectful workplace.
• Team Spirit: Collaborative mindset to achieve goals.
• Pride: Committed to delivering top-notch results.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for efficient, safe operations.
• Lead by example, build relationships through regular customer interaction to maximise cross selling.
• Provide guidance and feedback to team members to support their development and customer experience.
• Deliver and collect customer orders promptly, ensuring accuracy and safe loading/unloading.

Skills

Tool Hire Experience

Customer Interaction

Team Leadership

Sales & Upselling

Job description

Jewson in Watton is seeking a Tool Hire Manager to lead day-to-day tool hire activities, ensuring safe and efficient operations while driving customer satisfaction. You will develop the team through hands-on supervision and proactive engagement with customers to grow tool hire sales.

The role offers a proactive, people-focused environment with opportunities for progression, a competitive salary, staff discounts, life assurance, and generous holiday entitlement.