Tool Hire Lead - Drive Service & Growth

STARK Group; Totnes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Staff discount

Life assurance

33 days holiday (incl. BH)

Discretionary bonus

Job summary

Jewson in Totnes is seeking a Tool Hire Manager to lead day-to-day tool hire activities and build strong customer relationships. You will oversee the tool hire team, ensuring safe operations and first-class service while driving growth through proactive cross-selling.

The role offers a competitive salary, staff discounts, life assurance and 33 days holiday, with a supportive environment that enables career progression and professional development.

Qualifications

• Experience in tool hire is preferred.
• Effective supervision of the branch tool hire team in support of Branch Manager.
• Active cross selling and upselling to customers.
• Demonstrates positivity and passion for the merchant world.
• Honesty and integrity in the workplace.
• Collaborative mindset in a team setting.
• Takes pride in delivering top-notch results.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for safe operations.
• Lead relationships with customers and drive growth through cross selling.
• Coach team members to deliver a high-quality customer experience.
• Process customer orders accurately and ensure equipment is loaded/unloaded safely.
• Support colleagues to build knowledge of tool hire products.
• Maintain tool hire standards across the branch.
• Ensure inventory levels meet customer demand across the network.

Skills

Tool hire experience

Team supervision

Sales & cross selling

Positive attitude

Integrity

Teamwork

Pride in work

Job description

Jewson in Totnes is seeking a Tool Hire Manager to lead day-to-day tool hire activities and build strong customer relationships. You will oversee the tool hire team, ensuring safe operations and first-class service while driving growth through proactive cross-selling.

The role offers a competitive salary, staff discounts, life assurance and 33 days holiday, with a supportive environment that enables career progression and professional development.