Tool Hire Manager (High Wycombe) – Lead Growth & Service

STARK Building Materials UK; High Wycombe; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Holiday buying

Discounted gym membership

Cycle2Work

Benenden Healthcare

Employee discounts

Retirement savings plan

Life assurance

Enhanced parental leave

Job summary

Stark Building Materials UK in High Wycombe is seeking a Tool Hire Manager to lead the branch tool hire operation and deliver outstanding customer service.

You will manage day-to-day tool hire activities, build strong customer relationships, coach the team, and ensure safe loading and delivery of equipment while driving growth through upselling and cross-selling. Competitive salary and benefits apply.

Qualifications

• Experience in tool hire is preferred.
• Effective supervision of the branch tool hire team in support of Branch Manager.
• Active contribution to tool hire growth & profitability via cross-selling and upselling.
• Enthusiasm and passion for the merchant world.
• Decency and integrity in the workplace.
• Strong team spirit and collaborative mindset.
• Pride in delivering top‑notch results.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for efficient, safe operations.
• Lead by example in developing relationships through customer interaction and cross-selling.
• Provide guidance and feedback to team members to support development and customer experience.
• Deliver and collect orders timely, ensuring accuracy and safe loading/unloading of equipment.
• Support branch colleagues in building knowledge of tool hire products.
• Ensure tool hire standards are consistently maintained.
• Monitor inventory and availability to meet customer needs across the local network.

Skills

Tool hire experience

Staff supervision

Sales and upselling

Positive attitude

Integrity

Team collaboration

Pride in work

Job description

Stark Building Materials UK in High Wycombe is seeking a Tool Hire Manager to lead the branch tool hire operation and deliver outstanding customer service.

You will manage day-to-day tool hire activities, build strong customer relationships, coach the team, and ensure safe loading and delivery of equipment while driving growth through upselling and cross-selling. Competitive salary and benefits apply.