Tool Hire Manager

Jewson; High Wycombe; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Holiday buying

Gym membership discount

Pension plan

Life assurance

Enhanced parental leave

Employee discounts

Job summary

Jewson High Wycombe is seeking a Tool Hire Manager to lead day-to-day tool hire operations, deliver outstanding customer service and build strong relationships with trade customers at our Cressex Business Park branch.

You will supervise the tool hire team, drive growth through cross-selling, ensure safety and stock levels, and support the Branch Manager in achieving targets. The role offers a competitive salary, staff discount and generous holiday entitlement.

Qualifications

• Experience in tool hire preferred.
• Supervise the branch tool hire team in support of the Branch Manager.
• Contribute to tool hire growth and profitability via cross-selling/upselling.
• Maintain tool hire standards and inventory levels.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for safe, efficient operations.
• Lead by example and build strong relationships with customers through regular interaction.
• Provide guidance and feedback to team members to deliver quality customer experience.
• Ensure timely delivery and collection of orders with equipment loaded/unloaded safely.
• Support branch colleagues in building knowledge of tool hire products.
• Maintain tool hire standards across the branch.
• Collaborate across the local network to ensure inventory availability.

Skills

Tool hire experience

Supervisory skills

Sales & cross-selling

Team spirit

Job description

Jewson a leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our High Wycombe branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8:00am-12:00pm

Location: Jewson, Cressex Business Park, 9 Coronation Rd, High Wycombe HP12 3TA.

What You'll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We're Looking For

• Knowledge : Experience in tool hire is preferred.
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.