Tool Hire Manager

STARK Group; High Wycombe; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Staff discount

Health & wellbeing benefits

Retirement plan

Life assurance

Enhanced parental leave

Job summary

Jewson in High Wycombe is seeking a Tool Hire Manager to lead day-to-day tool hire operations at our branch. You will drive customer service excellence, manage the tool hire team, and support growth through proactive cross-selling.

We offer a competitive salary, staff discounts, life assurance and generous holiday, with opportunities for career progression. Role involves coordinating inventory and ensuring safe operations in a busy branch.

Qualifications

• Experience in tool hire is preferred.
• Effective supervision of the branch tool hire team.
• Active contribution to tool hire growth & profitability through cross-selling.
• Positive attitude and passion for the merchant world.
• Honesty and integrity in the workplace.
• Strong team collaboration.
• Pride in delivering top-quality results.

Responsibilities

• Deliver day-to-day tool hire activities with efficient, safe operations.
• Lead by example, building relationships with customers and cross-selling.
• Guide and support team to develop their skills and offer a high-quality experience.
• Take timely orders, ensure accurate fulfillment and safe loading/unloading of equipment.
• Support colleagues in building knowledge of tool hire products.
• Maintain tool hire standards and inventory levels across the local network.

Skills

Tool hire knowledge

Supervision

Sales & upselling

Positivity

Integrity

Team spirit

Pride in work

Job description

Jewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our High Wycombe branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8:00am-12:00pm

Location: Jewson, Cressex Business Park, 9 Coronation Rd, High Wycombe HP12 3TA.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

What's Next?

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.