Tool Hire Team Lead – Growth, Service & Ops

STARK Group; Bulwell; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Staff discount

Life assurance

Holiday buying

Job summary

Jewson Colwick is seeking a motivated Tool Hire Manager to lead the day-to-day tool hire operations at our Colwick branch in Nottingham. You will manage the team, ensure safe, efficient service, and drive growth through active customer engagement.

We offer a competitive salary, staff benefits, life assurance and generous holiday entitlement, with opportunities for career progression within the Stark Building Materials UK group.

Qualifications

• Experience in tool hire is preferred.
• Supervision of the branch tool hire team in support of Branch Manager.
• Sales: cross-selling and upselling to customers.
• Enthusiasm for the merchant world.
• Honesty and integrity in the workplace.
• Team spirit and pride in work.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

Skills

Tool hire experience

Team supervision

Sales cross-selling

Positive attitude

Integrity

Job description

Jewson Colwick is seeking a motivated Tool Hire Manager to lead the day-to-day tool hire operations at our Colwick branch in Nottingham. You will manage the team, ensure safe, efficient service, and drive growth through active customer engagement.

We offer a competitive salary, staff benefits, life assurance and generous holiday entitlement, with opportunities for career progression within the Stark Building Materials UK group.