Tool Hire Manager

Jewson; Northampton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Holiday buying

Discounted gym membership

Cycle2Work

Benenden Healthcare

Job summary

Jewson in Northampton is seeking a Tool Hire Manager to lead day-to-day tool hire operations at our 31-33 St James' Mill Rd site. You will manage resources, drive growth through proactive customer engagement, and uphold safety standards across loads and deliveries.

The role emphasizes team supervision, strong customer service, and the ability to upsell tool hire products while maintaining high quality service and inventory control. A competitive salary and benefits are offered.

Qualifications

• Experience in tool hire and customer service is essential.
• Proven ability to supervise and develop a small team.
• Strong sales mindset with ability to upsell and cross-sell.

Responsibilities

• Deliver day-to-day tool hire activities and allocate resources for safe, efficient operations.
• Lead by example with regular customer interactions to drive growth.
• Provide guidance and feedback to teammates for high-quality service.
• Process and deliver customer orders accurately and ensure equipment is loaded/unloaded safely.

Skills

Tool hire experience

Customer service

Team supervision

Sales/upselling

Job description

Jewson a leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Northampton branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours:

7:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm

Location:

Jewson, 31-33 St James' Mill Rd, Northampton, NN5 5JW.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

What's Next?

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.