Tool Hire Supervisor

Stark Danmark A/S; Reading; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Pension scheme

Life assurance

Professional development

Apprenticeships & training

Job summary

Jewson in Reading is seeking an experienced Tool Hire Supervisor to join the branch team. You will drive a 3.5 tonne van with trailer to deliver and collect customer orders, and support the team with tool hire knowledge and customer service.

The role is full-time, Monday to Friday 07:00–16:30, with every other Saturday 08:00–12:00. A UK driving license is essential and you will work on our busy branch floor with a supportive team.

Qualifications

• Experience in tool hire is preferred.
• Sales-focused approach to grow profitability via cross‑selling.
• Enthusiasm and a positive attitude in a merchant environment.
• Decency and integrity in a respectful workplace.
• Strong teamwork and collaborative spirit.
• Pride in delivering quality service and results.

Responsibilities

• Deliver and collect tool hire orders, ensuring accuracy and secure loading.
• Lead by example with regular customer interaction to drive growth.
• Conduct pre-delivery checks and complete associated paperwork.
• Inspect, test and perform basic repairs on tools and small plant.
• Support colleagues to build knowledge of tool hire products.
• Build relationships to maximise cross-selling opportunities.

Skills

Tool hire knowledge

Sales & upselling

Customer service

Team player

Driving

Job description

Jewson are looking for an experienced Tool Hire Supervisor to join the successful, supportive team at their branch in Reading. As part of the role, you will be required to drive a 3.5 tonne van with trailer to deliver and collect customer orders, so a full UK driving licence is essential.

Working Hours: This is a full-time role working Monday-Friday 07:00am-16:30pm, with the requirement of working every other Saturday from 08:00am-12:00pm.

Location: Jewson, 468 Basingstoke Rd, Reading, RG2 0QQ.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro‑active cross selling.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Conduct pre-delivery checks to ensure tools and machinery are clean, safe, and fully operational. Complete all relevant delivery paperwork and record keeping.
• Inspect, test, and carry out basic repairs on a range of tools and small plant (e.g., breakers, saws, mixers, access equipment).
• Develop strong relationships through regular customer interaction, supporting the team to maximise growth through pro‑active cross selling.

What We’re Looking For

• Experience in tool hire is preferred.
• Sales - Effective contribution to Tool Hire growth & profitability vs target by actively cross‑selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top‑not‑ch?

Why Choose Us

• Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
• Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
• Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
• Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!

We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Why STARK?

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

STARK Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.

STARK Building Materials UK comprises 14 brands, including one of the UK’s leading builders’ merchants Jewson, along with JP Corry and Normans, specialist brands Minster and Jewson Civils Frazer, as well as major timber importer and distributor, International Timber. With over 600 dedicated builders merchant branches and distribution centres, this makes us one of the UK’s largest retailers and distributors of building and construction materials. However, more importantly, our dedicated team and the high-quality products we offer make us trusted, expert partners to the industry. Together, we give our customers hassle-free access to the market-leading, sustainable solutions they need to build responsibly for the future.

All around the UK, in our branches, warehouses and offices, our team give everything to make building better for our customers. We value our customers, the communities we work in and the colleagues in our team, who collectively build our business to ever greater heights every day.

We strive to create a workplace where all colleagues feel safe and empowered to do their best and are comfortable to bring their true selves to work every day.

We are proud that we offer all our colleagues a great place to work.