Tool Hire Manager

STARK Building Materials UK; Northampton; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Staff discount

Life assurance

Holiday allowance

Healthcare/Wellbeing options

Employee discounts

Job summary

Jewson, a leading building materials distributor in Northern Europe, is seeking a Tool Hire Manager for our Northampton branch. You will deliver day-to-day tool hire operations, lead the team, and drive customer satisfaction through proactive cross-selling.

The role offers a competitive salary, staff discounts, life assurance, and generous holiday allowance, with opportunities for career growth and development.

Qualifications

• Experience in tool hire is preferred.
• Proven supervision of the branch tool hire team.
• Active cross-selling and upselling to drive growth.

Responsibilities

• Deliver day-to-day tool hire activities, ensuring safe, efficient operations.
• Develop strong customer relationships and support growth through cross-selling.
• Provide guidance and feedback to team members to improve customer experience.
• Deliver and collect orders accurately and load/offload safely.
• Support colleagues in building knowledge of tool hire products.
• Maintain tool hire standards at all times.
• Coordinate with the local network to ensure inventory meets demand.

Skills

Tool Hire Experience

Team Leadership

Customer Interaction

Job description

Jewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Northampton branch, who’s as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7_:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm_

Location: Jewson, 31-33 St James’ Mill Rd, Northampton, NN5 5JW.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.

• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.

• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.

• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.

• Support branch colleagues in building knowledge and competence in tool hire product.

• Ensure tool hire standards are always maintained.

• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.

• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.

• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.

• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.

• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.

• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.

• Generous employee discounts.

• Access to discounts with hundreds of your favourite high street and online retailers.

• Retirement savings plan.

• Life assurance.

• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.