Tool Hire Manager

Jewson; Hull and East Yorkshire; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive Basic Salary

Performance Related Bonus

34 days holiday per year

Retirement Savings Plan (Pension) – by

Life Assurance

Work Perks – Reward Gateway

AvivaDigicare+ Workplace App

Car Salary Sacrifice VWFS

Cycle2Work

Benenden Healthcare

Critical Illness Cover

Refer a Friend scheme

Wellbeing Centre via Work Perks

Job summary

Jewson in Hull is recruiting for a Tool Hire Manager to lead day-to-day tool hire operations, manage a small team, and ensure safe, efficient service. This full-time role runs Monday to Friday 7:30–17:00 with Saturdays 08:00–12:00 on alternate weeks.

You will develop strong customer relationships, cross-sell to grow the business, supervise staff, and help deliver orders with safe loading. A full UK driving licence is essential, and Jewson offers a pension, life assurance, staff discounts, and

Qualifications

• Customer service excellence is essential.
• Positive attitude and strong team collaboration.
• Honesty and integrity contribute to a respectful workplace.

Responsibilities

• Lead day-to-day tool hire activities and ensure safe, efficient operations.
• Build relationships with customers and drive growth through cross-selling.
• Provide guidance and feedback to team members to deliver high-quality service.
• Process orders accurately and ensure safe loading/unloading of equipment.
• Support branch colleagues in knowledge sharing about tool hire products.
• Maintain tool hire standards and manage inventory to meet demand.
• Supervise the branch tool hire team in support of the Branch Manager.
• Drive growth and profitability through cross-selling and upselling.

Skills

Customer service

Enthusiasm

Decency

Team spirit

Pride

Job description

AtJewson, part of Stark UK, we believe that our greatest asset is our people!We'renot just a team;we’rea vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Ifyou’relooking for a place where your ideas are not just welcomed but celebrated,you’vefound your home!

We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch!

We are recruiting for a Tool Hire Manager, to join our thriving Jewson branch in Hull, HU7 0XU.

This is a full-time role working Monday-Friday7:30 –17:00, and every other Saturdayfrom08:00-12:00.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures
• Support branch colleagues in building knowledge and competence in tool hire products
• Ensure tool hire standards are always maintained
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers
• As part of the role, you will be required to drive a 3.5 tonne van to deliver and collect customer orders, so a full UK driving licence is essential.

What We’re Looking For

• Customer Service - High levelsof customer satisfaction withfrequentlyreturning customers and growing live accounts
• Enthusiasm-You radiate positivity and possessan unyielding passion for the merchant world.
• Decency-You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit-You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride-You take pride in your work and are dedicated to producing top-notch results.

What’sin it for you

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us?

Quality - We’reunwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.