Tool Hire Manager

STARK Building Materials UK; Luton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Staff discount

Life assurance

33 days holiday

Competitive salary

Discretionary bonus

Holiday buying

Car salary sacrifice

Cycle2Work

Benenden Healthcare

Job summary

Jewson in Luton is seeking a Tool Hire Manager to drive day-to-day tool hire operations, lead the branch team, and foster strong customer relationships. The role emphasizes safe practices and high service standards, aligned with Jewson's values and branch objectives.

The position offers opportunities for development, a competitive salary, staff discounts, life assurance, and generous holiday entitlement in a busy commercial environment.

Qualifications

• Experience in tool hire is preferred but not essential.
• Supervision of the branch tool hire team in support of Branch Manager.
• Sales through cross-selling and upselling to customers.
• Positive attitude, integrity and team spirit are important.

Responsibilities

• Deliver day-to-day tool hire activities, deploying resources for safe, efficient operations.
• Lead and develop the tool hire team with regular customer interaction to maximise growth.
• Guide and coach team members to deliver high-quality customer experiences.
• Deliver and collect customer orders promptly ensuring equipment is secured and loaded/unloaded safely.
• Support branch colleagues in building knowledge and competence in tool hire products.
• Ensure tool hire standards are consistently maintained.

Skills

Tool hire experience

Job description

J ewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Luton branch, who’s as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7:30am - 17:00pm Monday to Friday and 1 in 3 Saturday mornings 8am-12pm

Location: Jewson, 226 Dallow Rd, Luton, LU1 1YB.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.

• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.

• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.

• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.

• Support branch colleagues in building knowledge and competence in tool hire product.

• Ensure tool hire standards are always maintained.

• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network .

What We’re Looking For

• Knowledge : Experience in tool hire is preferred but not essential

• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.

• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.

• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.