Tool Hire Manager

STARK Building Materials UK; Minehead; Vor Ort; GBP 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Staff discount

Life assurance

33 days holiday incl. BH

Zusammenfassung

Jewson, a leading building materials distributor in Northern Europe, is seeking a Tool Hire Manager for the Minehead branch. You will oversee daily tool hire operations, lead a small team, and drive growth through proactive customer engagement and cross-selling.

The role emphasizes delivering excellent customer service, maintaining safety standards, and ensuring inventory readiness to meet customer needs. Competitive salary and benefits accompany the position.

Qualifikationen

• Experience in tool hire operations and customer-facing roles.
• Supervises and supports the branch tool hire team.
• Contributes to growth through proactive selling of tools and services.
• Strong focus on delivering excellent customer service and safety.

Aufgaben

• Deliver day-to-day tool hire activities, deploying resources for safe operations.
• Lead by example with regular customer interaction to maximise growth via cross-selling.
• Provide guidance and feedback to team members to deliver high-quality service.
• Process orders promptly, ensure equipment is secured and loaded/offloaded safely.
• Support colleagues in building knowledge of tool hire products.
• Maintain tool hire standards consistently.
• Monitor inventory levels to meet customer needs across the network.

Kenntnisse

Tool hire experience

Team supervision

Sales/cross-selling

Customer service

Jobbeschreibung

Jewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Minehead branch, who’s as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Hours: 7_:00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm_

Location: Jewson, Mart Rd, Minehead, TA24 5AU.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.

• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.

• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.

• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.

• Support branch colleagues in building knowledge and competence in tool hire product.

• Ensure tool hire standards are always maintained.

• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network .

What We’re Looking For

• Knowledge : Experience in tool hire is preferred.

• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.

• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.

• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.

• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

What’s Next?

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.