Tool Hire Manager

STARK Building Materials UK Ltd; Alcombe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Staff discount

Life assurance

33 days holiday

Job summary

Jewsona Minehead is recruiting a Tool Hire Manager to lead day-to-day tool hire operations, supervise the team, and ensure safe, efficient service for customers.

You will build strong relationships through regular customer contact, drive growth by cross-selling, manage orders and inventory, and mentor staff to deliver a high-quality customer experience. The role offers a competitive salary, staff discount, life assurance, and 33 days of holiday inclusive of bank holidays.

Qualifications

• Experience in tool hire preferred.
• Supervision of a tool hire team in a branch.
• Sales focus with cross-selling and upselling to customers.
• Strong customer-service orientation and reliability.

Responsibilities

• Deliver day-to-day tool hire activities and allocate resources for safe operations.
• Lead by example and interact with customers to maximise growth through cross-selling.
• Provide guidance to team members and support their development and customer experience.
• Deliver and collect orders promptly, ensuring safe handling and load/offload.
• Help colleagues build knowledge of tool hire products.
• Maintain tool hire standards and manage inventory to meet customer needs.

Skills

Tool hire experience

Team supervision

Customer service

Cross-selling

Job description

Jewsona leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to join the team in our Minehead branch, who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

• competitive salary
• staff discount
• life assurance
• 33 days of holiday (inclusive of bank holidays)

Hours: 7 :00am - 16:30pm or 7:30am - 17:00pm Monday to Friday and every other Saturday morning 8am-12pm

Location: Jewson, Mart Rd, Minehead, TA24 5AU.

What You'll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations.
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling.
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience.
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.
• Support branch colleagues in building knowledge and competence in tool hire product.
• Ensure tool hire standards are always maintained.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.

What We're Looking For

• Knowledge : Experience in tool hire is preferred.
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager.
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers.
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

• Competitive salary
• staff discount
• life assurance
• 33 days of holiday (inclusive of bank holidays)
• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of your favourite high street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.