Tool Hire Manager

Jewson; Hull and East Yorkshire; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Performance related bonus

34 days holiday per year

Pension with Legal & General

Life assurance

Employee discounts via Reward Gateway

Avivadigicare+ Workplace app

Job summary

Jewson Hull branch is seeking a proactive Tool Hire Manager to oversee day-to-day tool hire activities, lead a small team, and ensure customer satisfaction. The role requires a full UK driving licence and is based at Hull, HU7 0XU with regular Monday–Friday hours and Saturday shifts on alternate weeks.

You will drive a 3.5 tonne van to deliver and collect orders, manage inventory, and support colleagues with product knowledge to maximise growth and service quality.

Qualifications

• Excellent customer service skills with a focus on client satisfaction.
• Ability to work in a team and support colleagues to achieve targets.
• Full UK driving licence is essential and duties include van driving.

Responsibilities

• Deliver day-to-day tool hire activities with efficient, safe operations.
• Lead by example and develop relationships through regular customer interaction.
• Provide guidance and feedback to team members for high-quality service.
• Take and deliver customer orders accurately, ensuring safe loading/unloading.
• Assist in building knowledge of tool hire products across the team.
• Maintain tool hire standards and inventory levels to meet customer needs.
• Supervise the tool hire team in support of the Branch Manager.
• Contribute to tool hire growth through cross-selling and upselling.
• Drive a 3.5 tonne van to deliver and collect orders.

Skills

Customer service

Team player

Driving licence (UK)

Job description

AtJewson, part of Stark UK, we believe that our greatest asset is our people!We'renot just a team;we’rea vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Ifyou’relooking for a place where your ideas are not just welcomed but celebrated,you’vefound your home!

We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch!

We are recruiting for a Tool Hire Manager, to join our thriving Jewson branch in Hull, HU7 0XU.

This is a full-time role working Monday-Friday 7:30 –17:00, and every other Saturday from 08:00-12:00.

What You’ll Be Doing

• Deliver day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations
• Lead by example in developing strong relationships through regular customer interaction, supporting the team to maximise growth through pro-active cross selling
• Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience
• Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures
• Support branch colleagues in building knowledge and competence in tool hire products
• Ensure tool hire standards are always maintained
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network
• Supervision - Effective supervision of the branch tool hire team in support of Branch Manager
• Sales - Effective contribution to Tool hire growth & profitability vs target by actively cross-selling and upselling to customers
• As part of the role, you will be required to drive a 3.5 tonne van to deliver and collect customer orders, so a full UK driving licence is essential.

What We’re Looking For

• Customer Service-High levelsof customer satisfaction withfrequentlyreturning customers and growing live accounts
• Enthusiasm-You radiate positivity and possess an unyielding passion for the merchant world.
• Decency-You embody honesty and integrity, contributing to a workplace built on respect and ethics
• Team Spirit-You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride-You take pride in your work and are dedicated to producing top-notch results.

What’s in it for you

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• AvivaDigicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us?

Quality-We’reunwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment-Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development-We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.