Third Party Motor Claims Handler (TPPD / Credit Hire)

Red Dot Search UK Limited; Manchester; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Fully funded CII

One-to-one coaching

Birthday off

Seasonal shopping half-day

Contributory pension

Free on-site parking

Job summary

Red Dot Search UK Limited is seeking a claims handler in the Manchester area to manage third party vehicle and property damage claims from initial notification to settlement. The role involves evaluating liability, validating credit hire periods and rates, and communicating with solicitors, insurers and accident management companies.

The ideal candidate has motor claims experience (TPPD, credit hire or accidental damage) and can maintain composure on the phone when challenged.

Qualifications

• Experience handling motor claims (TPPD, credit hire or accidental damage).
• Ability to assess liability and liability calls with solicitors.
• Ability to handle phone conversations and push back professionally.

Responsibilities

• Handle third party vehicle and property damage claims from first notification to settlement.
• Conduct liability investigations and gather evidence to make informed calls.
• Validate credit hire periods, rates and necessity, challenging where appropriate.
• Coordinate with solicitors, insurers and accident management companies in writing and on the phone.
• Spot fraud indicators and escalate.

Skills

Motor claims

Liability investigations

Credit hire handling

Phone communication

Education

GCSE English & Maths (C/4+)

Job description

A hire claim lands on your desk. The third party says the car was off the road for 41 days and the hire company wants 9,000. Your job is to work out whether that's right.

You check who was at fault. You look at the repair dates and ask why the hire carried on after the car was fixed. You compare the daily rate with what the market actually charges. Then you ring the accident management company and tell them what you'll pay and why.

That's third party and credit hire handling here. It sits with a well-established, FCA-regulated general insurer on the edge of Egerton, Bolton (BL7).

What you'll handle

• Third party vehicle and property damage claims, from first notification to settlement
• Liability investigations: gathering the evidence and making the call
• Credit hire validation: hire periods, rates and need, challenged where they don't stack up
• Solicitors, insurers and accident management companies, by phone and in writing
• Fraud indicators, which you spot and escalated

Who fits

• You've done motor claims already, whether that's TPPD, credit hire, FNOL or accidental damage
• Personal injury and RTA handlers count too. You already argue liability and deal with solicitors every day
• You can hold your position on the phone when someone pushes back
• GCSE English and Maths at C/4 or above

The pay and the deal

• 24,479 to 28,000 for developing handlers, rising to 35,000 for experienced third party or credit hire handlers
• 35 hours, Monday to Friday, 9am to 5pm. No weekends
• Hybrid working once you've passed probation
• Fully funded CII, plus one-to-one coaching from an in-house motor claims trainer
• Holiday that grows with service, your birthday off, and a half-day for seasonal shopping
• Contributory pension, cash bonus scheme and free on-site parking

You'll need to drive. Public transport doesn't really reach the site.