Claims Handler - Third Party Motor (Tppd)

Red Dot Search; Royton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Birthday day off

Holiday allowance up to length of stay

Pension scheme

Job summary

Red Dot Search in Bolton is seeking a qualified Third Party Motor Claims Handler (TPPD) to manage third-party vehicle and property damage claims, investigate liability, and progress complex files.

You will work 35 hours per week, Mon-Fri, 9am–5pm on site, with flexible patterns; salary £24,479–£30,000 dependent on experience. Prior motor claims experience required; CII qualification supported.

Qualifications

• : Must have minimum 2 years motor claims experience.
• : Third party or credit hire experience preferred.
• : Excellent customer service and computer skills across multiple systems.
• : GCSE English and Maths (C/4 or above).
• : Willingness to work towards CII; fully funded.

Responsibilities

• :Handle third-party vehicle and property damage claims; manage investigation, negotiation, and resolution.
• :Investigate liability and determine fault.
• :Manage complex files including high-value claims and liability disputes.
• :Work with credit hire claims; assess validation and negotiate hire charges.
• :Liaise with solicitors, insurers and accident management companies.
• :Identify potential fraud for review.
• :Prioritise workload and support team duties.
• :Provide consistently high service to all parties.

Skills

Motor claims

Customer service

Attention to detail

Communication

Relationship building

Fraud awareness

Education

GCSE English

GCSE Maths

CII qualification

Tools

Multiple systems

Job description

Claims Handler - Third Party Motor (TPPD) Red Dot Search•Bolton, UK

Third Party Motor Claims Handler (TPPD) | Bolton | £24,479 – £30,000

Location: Bolton, BL7 (on site)
Type: Permanent — full-time
Hours: 35 hours per week — Monday to Friday, 9am–5pm. Flexible working patterns available.
Salary: £24,479 – £30,000 dependent on experience

Signed off 25 August 2026. Recruiting due to internal promotions and expansion

Key Responsibilities

• Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation, and resolution.
• Investigate liability: work with other departments and conduct own investigations to determine fault and liability.
• Manage complex files: more advanced cases including high-value claims and those with liability disputes.
• Work with credit hire claims: assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.
• Liaise with external parties: solicitors, insurers and accident management companies.
• Identify fraud: recognise and upscale potentially fraudulent activity for further review.
• Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities.
• Provide excellent service: consistently high standard with all parties to the claim.

Candidate Profile

• Minimum 2 years' motor claims experience required to be considered for the upper end of the salary range.
• Third party or credit hire experience strongly preferred.
• Excellent customer service and computer skills — confident across multiple systems.
• Active listening and relationship building.
• High attention to detail and sound judgement on liability.
• Holds or willing to work towards the CII Certificate — fully funded and supported.
• GCSEs (or equivalent) at Grade C/4 or above in English and Maths.

Package

• 35-hour week, Monday to Friday, 9am–5pm — flexible working patterns available.
• Full-time or part-time considered.
• Support with industry‑relevant qualifications (CII).
• Increased holiday allowance with length of service; holiday sell scheme.
• Birthday day off plus half-day for seasonal shopping.
• Contributory pension scheme; cycle to work scheme.
• Free on-site parking; casual dress; free branded clothing.
• Discounted sports and social activities; cash bonus for going above and beyond.
• Trained mental health and first-aid staff on site.