Third Party Motor Claims Handler (TPPD / Credit Hire)

Red Dot Search UK Limited; Bolton; Hybrid; GBP 24,000 - 35,000; Full time

Benefits offered by this job

Hybrid working after probation

Fully funded CII training

Birthday off? not stated clearly

Pension

Bonus scheme

Free on-site parking

Holiday growth with service

Job summary

Red Dot Search UK Limited on the edge of Bolton is recruiting a claims handler to manage third party vehicle and property damage claims from notification to settlement. You will assess liability, validate credit hire periods and rates, and communicate with solicitors, insurers and accident management companies.

You will spot fraud indicators, work within a FCA-regulated environment, enjoy hybrid working after probation, and benefit from funded CII training, generous holiday growth and a pension.

Qualifications

• Experience handling third party vehicle and property damage claims.
• Liability investigations: gathering evidence and making the call.
• Credit hire validation: assess hire periods and rates.
• Experience dealing with solicitors and accident management companies.
• Identify fraud indicators and elevate them.

Responsibilities

• Handle third party vehicle and property damage claims from first notification to settlement.
• Assess liability and determine fault.
• Review hire periods and daily rates to verify costs.
• Communicate with accident management companies, insurers and solicitors by phone and in writing.
• Spot fraud indicators and escalate.

Skills

Motor claims experience

Phone negotiation

Claims handling

Education

GCSE English and Maths at C/4 or above

Job description

A hire claim lands on your desk. The third party says the car was off the road for 41 days and the hire company wants £9,000. Your job is to work out whether that's right.

You check who was at fault. You look at the repair dates and ask why the hire carried on after the car was fixed. You compare the daily rate with what the market actually charges. Then you ring the accident management company and tell them what you'll pay and why.

That's third party and credit hire handling here. It sits with a well-established, FCA-regulated general insurer on the edge of Egerton, Bolton (BL7).

What you'll handle

• Third party vehicle and property damage claims, from first notification to settlement
• Liability investigations: gathering the evidence and making the call
• Credit hire validation: hire periods, rates and need, challenged where they don't stack up
• Solicitors, insurers and accident management companies, by phone and in writing
• Fraud indicators, which you spot and elevate

Who fits

• You've done motor claims already, whether that's TPPD, credit hire, FNOL or accidental damage
• Personal injury and RTA handlers count too. You already argue liability and deal with solicitors every day
• You can hold your position on the phone when someone pushes back
• GCSE English and Maths at C/4 or above

The pay and the deal

• £24,479 to £28,000 for developing handlers, rising to £35,000 for experienced third party or credit hire handlers
• 35 hours, Monday to Friday, 9am to 5pm. No weekends
• Hybrid working once you've passed probation
• Fully funded CII, plus one-to-one coaching from an in-house motor claims trainer
• Holiday that grows with service, your birthday off, and a half-day for seasonal shopping
• Contributory pension, cash bonus scheme and free on-site parking

You'll need to drive. Public transport doesn't really reach the site.