Claims Handler - Third Party Motor

Red Dot Search; Bolton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free on-site parking

Contributory pension scheme

Cycle to work scheme

Holiday allowance

Job summary

Red Dot Search in Bolton is seeking a Third Party Motor Claims Handler (TPPD) to manage third-party vehicle and property damage claims, investigate liability, and negotiate resolutions.

This on-site, permanent role is 35 hours per week (Mon-Fri, 9am–5pm with flexible patterns). Salary is £24,479–£30,000 dependent on experience, with opportunities to handle credit hire claims, liaise with solicitors and insurers, and develop in a supportive team.

Qualifications

• Minimum 2 years' motor claims experience required to be considered for the upper end of the salary range.
• Third party or credit hire experience strongly preferred.
• Excellent customer service and computer skills — confident across multiple systems.
• Active listening and relationship building.
• High attention to detail and sound judgement on liability.
• Holds or willing to work towards the CII Certificate — fully funded and supported.

Responsibilities

• Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation and resolution.
• Investigate liability: work with other departments and conduct own investigations to determine fault and liability.
• Manage complex files: more advanced cases including high-value claims and those with liability disputes.
• Work with credit hire claims: assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.
• Liaise with external parties: solicitors, insurers and accident management companies.
• Identify fraud: recognise and eliminate potentially fraudulent activity for further review.
• Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities.
• Provide excellent service: consistently high standard with all parties to the claim.

Skills

Customer service

Computer skills

Active listening

Relationship building

Attention to detail

Liability assessment

Education

GCSE English and Maths

Job description

Third Party Motor Claims Handler (TPPD) | Bolton | £24,479 – £30,000

Location:Bolton, BL7 (on site)
Type: Permanent — full-time
Hours: 35 hours per week — Monday to Friday, 9am–5pm. Flexible working patterns available.
Salary: £24,479 – £30,000 dependent on experience

Signed off 25 August 2026. Recruiting due to internal promotions and expansion

Key Responsibilities

• Handle third-party vehicle and property damage claims: manage all aspects including investigation, negotiation and resolution.
• Investigate liability: work with other departments and conduct own investigations to determine fault and liability.
• Manage complex files: more advanced cases including high-value claims and those with liability disputes.
• Work with credit hire claims: assess and manage credit hire aspects including validation, negotiation, and challenge of excessive hire charges.
• Liaise with external parties: solicitors, insurers and accident management companies.
• Identify fraud: recognise and eliminate potentially fraudulent activity for further review.
• Prioritise workload and team duties: organise own caseload while supporting wider team responsibilities.
• Provide excellent service: consistently high standard with all parties to the claim.

Candidate Profile

• Minimum 2 years' motor claims experience required to be considered for the upper end of the salary range.
• Third party or credit hire experience strongly preferred.
• Excellent customer service and computer skills — confident across multiple systems.
• Active listening and relationship building.
• High attention to detail and sound judgement on liability.
• Holds or willing to work towards the CII Certificate — fully funded and supported.
• GCSEs (or equivalent) at Grade C/4 or above in English and Maths.

Package

• 35-hour week, Monday to Friday, 9am–5pm — flexible working patterns available.
• Full-time or part-time considered.
• Support with industry-relevant qualifications (CII).
• Increased holiday allowance with length of service; holiday sell scheme.
• Birthday day off plus half-day for seasonal shopping.
• Contributory pension scheme; cycle to work scheme.
• Free on-site parking; casual dress; free branded clothing.
• Discounted sports and social activities; cash bonus for going above and beyond.
• Trained mental health and first-aid staff on site.