Therapy Hub Admin & Patient Records Coordinator

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking an administrative professional to support the Therapy Hub Team. The role involves handling telephone and in-person enquiries, recording and passing on information promptly, and managing appointment bookings for therapists.

You will contribute to filing, archiving, and maintaining patient records, including support for waiting lists in the Rio system, within data protection guidelines.

Responsibilities

• Provide an efficient administrative service to the Therapy Hub Team.
• Deal with enquiries via telephone and face to face, ensuring messages are passed on clearly and within timescales set.
• To book therapists appointments and to update appropriate systems to record bookings.
• To maintain effective filing, retrieval and archiving of documents and correspondence.
• To maintain patient records and assist with waiting lists on the Rio system as required.

Job description

Birmingham Community Healthcare NHS Foundation Trust is seeking an administrative professional to support the Therapy Hub Team. The role involves handling telephone and in-person enquiries, recording and passing on information promptly, and managing appointment bookings for therapists.

You will contribute to filing, archiving, and maintaining patient records, including support for waiting lists in the Rio system, within data protection guidelines.