Band 2 Therapy Hub Administrator

Birmingham Community Health Care Nhs Foundation Trust; Birmingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Birmingham Community Healthcare NHS Foundation Trust is seeking an administrative professional to support the Therapy Hub Team. The role involves handling telephone and in-person enquiries, recording and passing on information promptly, and managing appointment bookings for therapists.

You will contribute to filing, archiving, and maintaining patient records, including support for waiting lists in the Rio system, within data protection guidelines.

Responsibilities

• Provide an efficient administrative service to the Therapy Hub Team.
• Deal with enquiries via telephone and face to face, ensuring messages are passed on clearly and within timescales set.
• To book therapists appointments and to update appropriate systems to record bookings.
• To maintain effective filing, retrieval and archiving of documents and correspondence.
• To maintain patient records and assist with waiting lists on the Rio system as required.

Job description

• Provide an efficient and effective administrative service as required by the Therapy Hub Team.
• To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set. The post-holder will be required to use their initiative, taking messages as appropriate whilst adhering to the Data Protection Act.
• To book therapists appointments and to update appropriate systems to record booking as per inhouse training.
• To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering.
• To maintain effective systems for the filing, retrieval and archiving of documents and correspondence.
• To maintain records systems within the Therapy Hub Team, including the maintenance, filing and archiving of patient notes.
• To maintain patient electronic record system including inputting patient contacts. To support the management of patient waiting lists by being responsible for booking in patient appointments, inputting patient contacts and assisting with patients discharges on the RIO patient database system as required.
• To maintain and manage appropriate database(s) for the Therapy Hub Team to support waiting list management, including generating reports when required.
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Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staffworkingacross Birmingham andtheWest Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of servicesforchildren, young people, parents and families as well as adults and community services, two community hospitals, servicesforpeople with learning disabilities,theinternationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one ofthekey NHS providers intheWest Midlands. If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously strivingfor better care and healthier communities, we want to hear from you.