Therapies Patient Referral & Appointment Coordinator

East Lancashire Hospitals NHS Trust; Barrowford, Nelson; On-site; GBP 25,000 - 27,000; Part time

Job summary

East Lancashire Hospitals NHS Trust is seeking a dedicated Patient Administrator to join the Referral Management and Booking team in Barrowford. The role involves processing referrals, booking appointments, and maintaining accurate patient records within EMIS and CERNER, ensuring timely actioning and compassionate communication with patients and colleagues.

The post supports data quality, confidentiality, and collaboration across specialties.

Qualifications

• Experience in patient administration and appointments
• Excellent communication and organisational skills
• Strong data entry and confidentiality practices

Responsibilities

• Process referrals and book appointments in line with clinical requirements and KPIs
• Manage patient information in EMIS and CERNER
• Handle telephone enquiries and coordinate communication with patients and professionals
• Accurately upload information and maintain high data quality standards
• Provide cover across services and support service improvement discussions

Skills

Attention to detail

Communication skills

Organisational skills

Tools

EMIS

CERNER

Job description

East Lancashire Hospitals NHS Trust is seeking a dedicated Patient Administrator to join the Referral Management and Booking team in Barrowford. The role involves processing referrals, booking appointments, and maintaining accurate patient records within EMIS and CERNER, ensuring timely actioning and compassionate communication with patients and colleagues.

The post supports data quality, confidentiality, and collaboration across specialties.