Therapeutic Support Worker

Ubuntu Group; Wolverhampton; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading children's care organization in Wolverhampton seeks a Senior Therapeutic Support Worker to deliver trauma-informed, child-centred care. In this role, you will provide nurturing support to children with complex emotional needs, foster a therapeutic home environment, and engage in leadership and mentoring. The ideal candidate will have experience working with children, a Level 3 or 4 Diploma in Children's Residential Childcare, and a strong commitment to safeguarding and promoting welfare. This position offers competitive benefits including a retention bonus and CPD opportunities.

Benefits

£250 annual retention bonus

Paid incentives for working Christmas Day and New Year’s Day

Generous overtime rates

Birthday day off

NEST pension scheme

CPD opportunities

Refer a Friend bonus (£500)

Blue Light Discount access

Free DBS check

Free annual flu vaccination and eye test

Staff recognition award

Qualifications

• Minimum one year’s experience working with children or young people.
• Full UK Driving Licence required.

Responsibilities

• Provide high-quality, safe, and nurturing therapeutic care.
• Create a warm, therapeutic home for children.
• Champion PACE and therapeutic approaches.
• Make child-centred decisions and challenge poor practices.
• Promote children’s safety and wellbeing.

Skills

Supporting children with complex needs

Building trusting relationships

Effective communication

Trauma-informed care

Education

Level 3 or 4 Diploma in Children’s Residential Childcare

Job description

Ubuntu – We are who we are because of people

Are you passionate about making a real difference in the lives of children? Do you thrive in a supportive, values-led environment where your contribution truly matters? If so, we would love to hear from you.

About Us

At Ubuntu Group, we believe in the power of human connection and the impact it can have on a child’s life. We provide high-quality, therapeutic care to children who need safety, understanding, and a sense of belonging. We are recruiting for our three-bedded children’s home in Seisdon, Wolverhampton — a nurturing environment where children feel valued, supported, and able to grow with confidence and hope.

Our Values

• Professionalism, respect, and integrity
• Passion, kindness, and excellence
• Dreaming big and believing in positive change
• Reflective practice and continuous learning

Role Overview

The Senior Therapeutic Support Worker plays a key role in delivering trauma-informed, child-centred care to children with complex emotional and behavioural needs. Grounded in the Ubuntu philosophy — “I am because we are” — the role combines direct care with leadership, mentoring, and modelling best practice within a therapeutic home.

Shift Pattern

2 days on, 4 days off rolling rota, including sleep-ins. Shifts may include weekends and bank holidays.

Benefits

• £250 annual retention bonus and £200 attendance bonus
• Paid incentives for working Christmas Day and New Year’s Day
• Generous overtime rates
• Birthday day off (or a day of your choice)
• NEST pension scheme
• CPD opportunities in therapeutic childcare
• Refer a Friend bonus (£500)
• Blue Light Discount access
• Free DBS check and update service
• Free annual flu vaccination and eye test
• “I am because you are” staff recognition award

Key Responsibilities

• Provide high-quality, safe, and nurturing therapeutic care, acting as a positive role model
• Create a warm, therapeutic home where children feel heard, respected, and valued
• Champion PACE and other therapeutic approaches
• Make child-centred decisions and confidently challenge poor practice
• Remain vigilant to safeguarding concerns and promote children’s safety and wellbeingRepresent Ubuntu Group professionally at multi‑agency meetings

Who We’re Looking For

You will be compassionate, reflective, and committed to making a genuine difference. You will:

• Be passionate about supporting children with complex needs
• Work in a trauma‑informed, child‑centred way
• Build strong, trusting relationships
• Communicate effectively and work collaboratively
• Remain calm, resilient, and emotionally attuned
• Be committed to safeguarding and promoting the welfare of children

Education & Experience

• Minimum one year’s experience working with children or young people
• Level 3 or 4 Diploma in Children’s Residential Childcare (or equivalent)
• Full UK Driving Licence

Safeguarding

Ubuntu Group is committed to safeguarding and promoting the welfare of children. All appointments are subject to an enhanced DBS check with barred list, satisfactory references, and comprehensive safeguarding checks.

Induction Process

All applicants will be required to take part in a two‑week induction to complete safer recruitment checks, mandatory training and shadow shifts prior to starting work in the homes. This will be fully paid.