Theatre & Medirooms Receptionist Apprentice

Transformation Unit; West of England; Presencial; GBP 23 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Level 2 apprenticeship

Mentor support

Blended learning

Resumo da oferta

Apprentice Receptionist within Theatre and Medirooms at Bristol NHS Foundation Trust, Southmead Hospital Operating Unit. You will work with the reception team to deliver a coordinated service to patients, relatives, visitors and staff, carrying out reception and admin duties for day-to-day operations.

The role includes completing a Level 2 Customer Service Practitioner apprenticeship over 12–15 months with blended learning, a workplace mentor, and End Point Assessment by Innovate Awarding.

Qualificações

• Previous NHS experience in hospital administration.
• GCSE Maths and English at minimum of E/2.
• Excellent communication and interpersonal skills.
• Ability to communicate in pressurised situations, using tact and diplomacy.
• Good organisation and planning skills.

Responsabilidades

• Receive patients, their relatives and other visitors into the theatres and medirooms suite and promote an efficient, courteous and responsive service.
• Use relevant computer systems to ensure that all patients are correctly admitted, transferred and discharged.
• Ensure that all patient information is accurately entered onto the hospital computer system.
• Deal with the initial handing of incoming telephone calls and enquiries, ensuring that they are passed onto the appropriate person if necessary.
• Liaise closely with medical secretaries and waiting list co-ordinators regarding hospital admissions and day case bookings.
• Request and trace notes in an accurate and timely manner.

Conhecimentos

Communication

Pressure handling

Organisation

Planning

Formação académica

NHS hospital administration experience

Descrição da oferta de emprego

Apprentice Receptionist within Theatre and Medirooms at Bristol NHS Foundation Trust, Southmead Hospital Operating Unit. You will work with the reception team to deliver a coordinated service to patients, relatives, visitors and staff, carrying out reception and admin duties for day-to-day operations.

The role includes completing a Level 2 Customer Service Practitioner apprenticeship over 12–15 months with blended learning, a workplace mentor, and End Point Assessment by Innovate Awarding.