Administration Assistant Apprentice (Level 2) – Receptionist

Training Provider; Meaver; Remote; GBP 10,000 - 15,000; Full time

Job summary

DAMAR LIMITED, a Training Provider, seeks a reception/administrative apprentice role at The Health Centre in Mullion, Helston, Cornwall. The position offers hands-on patient-facing experience while supporting the practice’s administration team.

The apprentice will greet patients, handle routine enquiries, manage calls, and help maintain the appointment system. Salary is the National Minimum Wage for Apprentices (£12,480 per year).

Qualifications

• The candidate should be able to greet and assist patients and visitors in a friendly and professional manner.
• Capable of handling routine patient enquiries in person and by phone with help from colleagues when needed.
• Comfortable directing calls and guiding patients to the appropriate team member or service.
• Ability to monitor arrivals and keep the appointment system up to date.
• Provide respectful service to all patients, including those with anxiety or special needs.
• Learn to manage challenging situations with support from experienced staff.
• Assist the administration team with a range of duties when required.

Responsibilities

• Welcome and assist patients and visitors in a friendly, courteous and professional manner.
• Deal with routine patient enquiries in person and by telephone, seeking assistance from experienced colleagues when required.
• Answer and direct telephone calls appropriately in accordance with practice procedures.
• Support patients in accessing the appropriate member of the practice team or service.
• Monitor patient arrivals and the waiting room and keep the appointment system updated.
• Provide a professional and respectful service to all patients, including those who may be anxious, distressed or have additional needs.
• Learn how to deal appropriately with challenging or sensitive situations, with support from experienced staff.
• Alongside reception responsibilities, the successful candidate will gain experience supporting the administration team with a range of administrative duties as and when required.

Job description

Job Category: Business and administration

Training Provider: DAMAR LIMITED

Salary: National Minimum Wage for Apprentices - £12,480 a year

Address: THE HEALTH CENTRE, MULLION, HELSTON, CORNWALL, TR12 7DQ

A very exciting and new opportunity has arisen to work as part of the practice reception and administrative team. You will be providing a friendly, professional and efficient service to patients, visitors and members of the practice team.

• Welcome and assist patients and visitors in a friendly, courteous and professional manner.
• Deal with routine patient enquiries in person and by telephone, seeking assistance from experienced colleagues when required.
• Answer and direct telephone calls appropriately in accordance with practice procedures.
• Support patients in accessing the appropriate member of the practice team or service.
• Monitor patient arrivals and the waiting room and keep the appointment system updated.
• Provide a professional and respectful service to all patients, including those who may be anxious, distressed or have additional needs.
• Learn how to deal appropriately with challenging or sensitive situations, with support from experienced staff.
• Alongside reception responsibilities, the successful candidate will gain experience supporting the administration team with a range of administrative duties as and when required.