Apprentice Theatre and Mediroom Receptionist

Transformation Unit; West of England; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Level 2 apprenticeship

Mentor support

Blended learning

Job summary

Apprentice Receptionist within Theatre and Medirooms at Bristol NHS Foundation Trust, Southmead Hospital Operating Unit. You will work with the reception team to deliver a coordinated service to patients, relatives, visitors and staff, carrying out reception and admin duties for day-to-day operations.

The role includes completing a Level 2 Customer Service Practitioner apprenticeship over 12–15 months with blended learning, a workplace mentor, and End Point Assessment by Innovate Awarding.

Qualifications

• Previous NHS experience in hospital administration.
• GCSE Maths and English at minimum of E/2.
• Excellent communication and interpersonal skills.
• Ability to communicate in pressurised situations, using tact and diplomacy.
• Good organisation and planning skills.

Responsibilities

• Receive patients, their relatives and other visitors into the theatres and medirooms suite and promote an efficient, courteous and responsive service.
• Use relevant computer systems to ensure that all patients are correctly admitted, transferred and discharged.
• Ensure that all patient information is accurately entered onto the hospital computer system.
• Deal with the initial handing of incoming telephone calls and enquiries, ensuring that they are passed onto the appropriate person if necessary.
• Liaise closely with medical secretaries and waiting list co-ordinators regarding hospital admissions and day case bookings.
• Request and trace notes in an accurate and timely manner.

Skills

Communication

Pressure handling

Organisation

Planning

Education

NHS hospital administration experience

Job description

Main area Theatres Grade Apprenticeship Contract Permanent Hours Full time - 37.5 hours per week (Shifts are 06:30 -16:00 4 days a week or 06:30 -19:00 Monday to Friday 3 days a week and occasional weekend working (currently 1 in 7) 07:00 - 12:00. Part time or job share would be considered) Job ref 339-ASCR1435-LMG

Employer Bristol NHS Foundation Trust Employer type NHS Site Southmead Hospital Town Bristol Salary £25,272 pa Salary period Yearly Closing 24/11/2026 23:59

Apprentice Theatre and Mediroom Receptionist

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life. We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

An exciting opportunity has arisen for a Apprentice Receptionist within Theatre and Medirooms at Bristol NHS Foundation Trust, Southmead Hospital Operating Unit.

The successful candidate will work as part of the Theatres and Medirooms reception team to deliver a co-ordinated and responsive service to patients, their relatives, visitors and staff, carrying out a range of reception and administrative duties in relation to the day-to-day running of the reception areas.

You will complete the Level 2 Customer Service Practitioner apprenticeship which is a 12-15 month learning programme consisting of:

• 12-month training and support to develop the knowledge, skills, and behaviours to gain a Level 2 Customer Service Practitioner qualification.
• We are a registered training provider here at Bristol NHS Foundation Trust and as such your learning is delivered in a blended model both online and at our Learning and Research centre on our Southmead campus.
• You will be supported to complete monthly lessons, assignments, skills assessments and 1:1 support with a dedicated tutor/assessor
• You will have access to a workplace mentor to support you to put your learning into practice.
• The End Point Assessment delivered by Innovate Awarding – graded Pass or Distinction

Main duties of the job

• Receive patients, their relatives and other visitors into the theatres and medirooms suite and promote an efficient, courteous and responsive service.
• Use relevant computer systems to ensure that all patients are correctly admitted, transferred and discharged.
• Ensure that all patient information is accurately entered onto the hospital computer system.
• Deal with the initial handing of incoming telephone calls and enquiries, ensuring that they are passed onto the appropriate person if necessary.
• Liaise closely with medical secretaries and waiting list co-ordinators regarding hospital admissions and day case bookings.
• Request and trace notes in an accurate and timely manner.
• Prepare admission folders.
• Print theatre schedules on a daily basis and distribute to theatres.
• Undertake general office duties eg. filing, faxing, photocopying.
• Act as central reporting and information point for maintenance and suppliers eg. reporting of photocopier repairs, building faults, etc.
• Process incoming and outgoing mail and distribute accordingly.
• Participate in the training of new reception staff.
• Carry out any other duties as required that are commensurate with the grade and nature of the services .

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Please note to be eligible for the apprenticeship you must be:

• Over the age of 16
• Have lived in the UK/EEA for the past 3 years.
• Have the right to work and reside in the UK.
• Not be currently working towards any other government funded training programme.
• Not hold a qualification in the same subject area at the same level or higher
• Hold GCSE Maths and English at minimum of E/2

Person specification

Education and qualifications

• Previous NHS experience in hospital administration

Knowledge, skills and abilities

• Excellent communication and interpersonal skills
• Ability to communicate in pressurised situations, using tact and diplomacy
• Good organisation and planning skills

Experience

• Good organisation and planning skills
• Ability to prioritise own workload
• Good understanding of patient admission and discharge procedures

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Vicky Rich Job title Support Manager Theatres Email address [e-mail] Telephone number 0117 4140347 Additional information

Please do make contact if there is anything that i can help with, more than happy to discuss shifts/hours. Thank you