Theatre & Mediroom Reception Apprentice

Bristol NHS Foundation Trust; West of England; On-site; GBP 8,300 - 12,000; Part time

Job summary

Bristol NHS Foundation Trust is recruiting an Apprentice Theatre and Mediroom Receptionist at Southmead Hospital. You will join the theatres and medirooms reception team, delivering a coordinated, courteous service to patients, relatives, visitors and staff while performing a range of reception and admin duties.

You will study the Level 2 Customer Service Practitioner apprenticeship over 12–15 months, with online learning and on-site support at our Learning and Research centre on the Southmead

Qualifications

• NHS hospital administration experience is desirable.
• GCSE Maths and English at minimum E/2.
• Excellent communication and interpersonal skills.
• Good organisation and planning skills.
• Ability to prioritise workload.
• Experience with patient admission and discharge procedures.

Responsibilities

• Receive patients, relatives and visitors and provide courteous service.
• Use computer systems to admit, transfer and discharge patients.
• Ensure patient information is entered accurately.
• Handle initial telephone calls and direct to appropriate staff.
• Work with medical secretaries and waiting list coordinators.
• Prepare admission folders.
• Print theatre schedules and distribute.
• Carry out general office duties (filing, faxing, photocopying).
• Act as central reporting and information point for maintenance and suppliers.
• Process incoming and outgoing mail and distribution.
• Participate in training of new reception staff.
• Carry out other duties as required.

Skills

Communication skills

Interpersonal skills

Organisation

Prioritisation

Education

GCSE Maths and English

Job description

Bristol NHS Foundation Trust is recruiting an Apprentice Theatre and Mediroom Receptionist at Southmead Hospital. You will join the theatres and medirooms reception team, delivering a coordinated, courteous service to patients, relatives, visitors and staff while performing a range of reception and admin duties.

You will study the Level 2 Customer Service Practitioner apprenticeship over 12–15 months, with online learning and on-site support at our Learning and Research centre on the Southmead